Customer Service Specialist and Marketing Coordinator Job New Braunfels area,Texas USA,Marketing / Advertising / PR

We’re Hiring:
Customer Service Specialist and Marketing Coordinator (On-Site – Elma, NY)

We have an immediate need for a talented Customer Service Specialist and Marketing Coordinator to work from our office located at 631 Bullis Rd, Elma, NY
. Enjoy your workday in a relaxed, comfortable atmosphere where you’ll look forward to coming in each day.

Pay communsurate with experience.

Hours:
Monday through Friday, 7:30 AM – 4:00 PM
.

After training, the following permanent schedule will begin:
Monday – Friday 8:00 AM - 4:30 PM

About the Role

As a hybrid Customer Service Specialist and Marketing Coordinator
, you will bridge the gap between client care and brand growth. Your goal is to deliver top-tier service that converts inquiries into booked appointments while executing organized, brand-focused marketing campaigns.

Benefits

Casual and fun work environment
Great company culture
Medical and dental coverage
Paid time off and sick time
401(k) with company match
Guardian ancillary benefits
Legal Shield
Family bereavement leave
Pet bereavement leave
Voted Buffalo’s Best Places to Work (Business First, Buffalo News)
2020–2026

Your Key Responsibilities

1.
Customer Service Specialist Responsibilities (Time allocation - approximately 50%)

Answer incoming calls promptly and professionally
Convert incoming customer leads into booked service appointments
Deliver call scripts with an authentic, clear, and personable cadence
Respond to customer requests, resolve routine issues, and support the brand experience
Follow the company’s plan for handling complaints quickly and favorably
Maintain and update the customer database with complete and accurate information
Perform administrative tasks accurately and on time
Complete outbound calling and follow-up activity as assigned
Receive, verify, schedule, and confirm customer requests and appointments
Support dispatch functions when necessary
Organize, prioritize, and assign customer jobs to field technicians as needed
Complete and submit reports as required
Ensure required deposits are collected for large projects when applicable
Maintain contact with customers awaiting estimates and help drive timely follow-up
Assist customers with financing applications when needed and route follow-up appropriately
Report issues or concerns to management as needed
Respond to emails and chats in a timely manner

2.
Marketing Coordination Responsibilities (Time allocation - approximately 50%)

Manage social media posting and content coordination
Coordinate new employee onboarding-related marketing tasks, including technician photos/videos, website updates, lead number assignments, and related setup items
Prepare and submit co-op reimbursement materials
Monitor customer reviews and respond in a timely, professional manner
Coordinate marketing promotions, including email campaigns, direct mail, and special offers
Support community partnerships and local engagement efforts
Coordinate Truck Wrap Contest activity
Plan and coordinate home show participation
Support community event participation and coordination
Coordinate sponsorship activities and follow-up
Attend marketing meetings, document notes, and track follow-up items
Coordinate customer appreciation and gifting initiatives
Prepare or coordinate the marketing section of the company newsletter
Coordinate raffle baskets and related promotional items
Marketing Pro - Service Titan
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