Sales Supervisor

Join Our Team at the CIS Thrift Store!

Communities In Schools of South Central Texas (CIS) is seeking a passionate, community-minded Sales Supervisor to join our team at the CIS Thrift Store. Our store plays a vital role in supporting local students and families, with proceeds directly benefiting Communities In Schools programs and services. This is more than just retail — it’s an opportunity to make a difference every day while working in a dynamic, mission-driven environment.

This full-time position offers up to 40 hours per week and requires open availability to ensure high-quality customer service and reliable store coverage. The Sales Supervisor is expected to demonstrate a strong work ethic and flexibility, including working both opening and closing shifts Tuesday through Saturday, as well as up to two Mondays per month as dictated by business needs. This role models the behavior and professionalism expected of a positive member of the thrift store team and maintains an elevated level of confidentiality consistent with store management responsibilities.

The Sales Supervisor supports the Store Manager in developing, implementing, and promoting approved sales plans. Key responsibilities include training, coaching, and developing store staff and volunteers; monitoring and analyzing sales data; and recording and reporting performance using designated tracking tools. This role leads, motivates, and supports volunteers and associates to achieve organizational sales goals.

Additional duties include handling internal and external customer concerns with respect, grace, and compassion; promoting the mission of CIS; and ensuring excellent customer service while maintaining clean, organized, and visually appealing displays. The Sales Supervisor takes initiative daily to foster teamwork, support smooth store operations, and drive revenue to benefit CIS of South Central Texas.

Tasks may include, but are not limited to: processing donations, stocking merchandise, researching and pricing high-value items, cleaning, merchandising and recovering the sales floor, and operating the cash register.

The essential functions include, but are not limited to the following:

• Continuously train and model exceptional work ethic and knowledge for other associates and volunteers
• Continuously display a positive and friendly attitude
• Adhere to policies of the store and expectations set by management
• Train new staff and volunteers in all aspects of their jobs and responsibilities at the store
• Guide volunteers with tasks to be completed
• Demonstrate appreciation for all volunteer's time/ work done
• Have appropriate attire and language for a member of management in a thrift store environment
• Maintain a culture of honesty, integrity, teamwork, respect, and compassion to all employees and volunteers
• Consult and collaborate with management regularly to address issues and concerns, and to share and discuss ideas regarding marketing, pricing, and process improvements
• Assist customers and clients with excellent service
• Professionally resolve customer complaints and concerns in person
• Ensure proper cash-handling processes are followed safely and responsibly
• Handle cash from registers with minimal errors after training phase
• Assist in the evaluation and process of donations with quality and speed to keep sales floor stocked as needed
• Maintain a safe, clean and organized store for all customers, employees and volunteers
• Make and receive phone calls in a professional manner
• Research items of high value using Google images and Ebay
• Demonstrate knowledge of daily sales, monthly discounts, and regular prices
• Process vouchers with minimal errors and perform a review of all completed vouchers each week to check for accuracy. Follow up with staff as needed if corrections need to be made.
• In partnership with the Store Manager, this position is responsible for posting to social media to highlight the daily sales, new items in stock, volunteer shout outs, staff appreciation pictures and other posts to promote the store and draw customers
• Clean restrooms, take out trash, put away racks and carts
• Help to…