Thrift Store Guest Services Associate
Listed on 2026-07-06
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Retail
Retail Associate/ Customer Service, Merchandising, Retail Support
Description
Join Our Team at the Communities In Schools of South Central Texas Thrift Store! Communities In Schools (CIS) is seeking a passionate, community-minded Production Associate to join our team at the CIS Thrift Store. Our store plays a vital role in supporting local students and families, with proceeds directly benefiting Communities In Schools of South Central Texas programs and services. This is more than just retail — it’s an opportunity to make a difference every day while working in a dynamic, mission-driven environment.
PositionSummary
The Guest Services Associate is the face of the CIS Thrift Store and plays a key role in delivering an exceptional shopping experience. Primarily working on the sales floor and front end, this position directly impacts customer satisfaction and store sales. The Guest Services Associate supports a welcoming, community-focused environment while partnering with Production and Donor Services teams to maintain a well-stocked, organized, and engaging store.
Key Responsibilities- Guest
Experience:
Greet all guests and create a friendly, welcoming atmosphere - Guest
Experience:
Provide excellent customer service by answering questions, offering assistance, and resolving basic concerns - Guest
Experience:
Support a positive, community-focused shopping experience - Guest
Experience:
Assist guests in locating merchandise - Point of Sale & Transactions:
Operate the cash register accurately and efficiently - Point of Sale & Transactions:
Process purchases, returns, and handle cash, card, and voucher transactions - Point of Sale & Transactions:
Promote add-on opportunities, including round-up donations to support the store’s mission - Sales & Promotions:
Make regular store announcements to inform guests of promotions, specials, and events - Sales & Promotions:
Support sales initiatives that drive revenue and customer engagement - Merchandising & Sales Floor Support:
Keep shelves, racks, and displays stocked, organized, and visually appealing - Merchandising & Sales Floor Support:
Assist with go-backs and restocking throughout the day - Merchandising & Sales Floor Support:
Recover and straighten merchandise regularly - Merchandising & Sales Floor Support:
Maintain visual merchandising standards (color flow, sizing, category organization) - Merchandising & Sales Floor Support:
Rotate merchandise as needed - Store Maintenance & Safety:
Maintain a clean and organized front end, sales floor, and fitting rooms - Store Maintenance & Safety:
Follow all safety procedures and store standards - Store Maintenance & Safety:
Support overall store cleanliness and presentation - Team
Collaboration:
Work closely with Production Associates to ensure timely stocking and flow of merchandise - Team
Collaboration:
Occasionally assist the Donor Services team as needed - Team
Collaboration:
Communicate effectively with supervisors regarding store operations and guest feedback
- Previous retail or customer service experience preferred
- Strong interpersonal and communication skills
- Ability to work in a fast-paced, customer-facing environment
- Basic math and cash-handling skills
- Team-oriented with a positive, mission-driven attitude
- Strong attention to detail and organization
- Ability to stand for extended periods
- Ability to lift and move merchandise as needed
- Frequent walking, bending, and reaching
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