Millwork Customer Service Associate

## Millwork Customer Service Associate Apply locations:
450 New Braunfels, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R-111824##
** Job Description
** Time Type:

Full time

Role Details:##
** Time Type:
Full Time**##
** Starting Pay: $17 / HR**##
*
* Job Location:

710 FM 306, New Braunfels, TX 78130**##
**
* Job Summary:

*** The Millwork Customer Service Associate will provide customer service and technical support to all millwork customers, including all retail locations, outside sales representatives, and commercial contractors.
**
* Supervisory Responsibilities:

**** None.
*** Duties/Responsibilities:
**** Answers the phone, aiding all millwork customers, including retail locations, outside sales representatives, and commercial contractors.
* Provides product information to co-workers about product usage, availability, and application.
* Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
* Creates new customer accounts and provides pricing and estimates.
* Develops and maintains relationships with product vendors.
* Acquires pricing quotes for stock and special order products.
* Investigates customer problems or issues with deliveries, product quality, or service, ensuring a quick resolution.
* Recommends additions or deletions of merchandise to be sold in the facility based on customer requests and special order sales.
* Monitors and reviews product movement and compares product movement with merchandise on hand to assist the Millwork Inventory Buyer with maintaining an efficient product ordering system.
* Reports product quantity discrepancies to the Millwork Inventory Coordinator and/or Customer Service Supervisor.
* Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
* Creates and returns special order quotes to retail locations in designated time frames as required by management.
* Attends team meetings and company training sessions as required.
* Performs other related duties as assigned.##
* Required Skills/Abilities**:
** Ability to prioritize tasks and meet deadlines in a fast-paced environment.
* Ability to utilize IBM Content Manager, MAC
21, and other 3rd party software applications.
* Proficient with Microsoft Office Suite or related software.
* Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.##
* Education/Experience
** A high school diploma or equivalent is preferred.
* Successful completion of on-the-job training.##
* Physical Requirements
** Prolonged periods of sitting and working on a computer.
* Must be able to lift up to 10 pounds at times, occasionally lift/move up to 25 pounds.
* The ability to perform repetitive movements over long periods.
** I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation.
** McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at .
** EOE, AAP, D, F, VA*
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