Territory Manager

Position Summary: Develop existing accounts and acquire new accounts using the Intentional Sales Call Process and create customer value based on achieved territory business plan.

Job Description

Title: Territory Manager

Salary Level: Salary

FLSA Classification: Exempt

Department: Sales

Rev Date: 9.2025

Reports to: Area Sales Manager

• Achieve all assigned territory business plans and budgets.
• Deliver outstanding customer service through product knowledge, strong interpersonal skills and active listening ensuring prompt solutions and increased sales.
• Enlist participation of accounts in training programs.
• Resolve all issues with accounts (billing, service, support, etc.) and find an equitable solution.
• Acquire competitive product information such as marketing and promotional information, pricing, engineering data, and conduct in-depth pricing studies.
• Act as a liaison for the credit department regarding credit delinquencies for aged accounts.
• Active participation in monthly sales meetings, quarterly territory business plan reviews, local Home Shows and Dealer Meetings promoted by Insco and/or contractors/customers.
• Develop relationships with local utility companies, builders via dealers, and HVAC associations including RSES, ACCA and other associated organizations in the assigned market/geographical area.
• Implement and execute INSCO marketing and advertising programs and all tactical and strategic business/sales plans from a corporate level as well as a local territory level.
• Orientation and training in new accounts to include contact information, ordering process, credit procedures, product knowledge and sales training.
• Provide value to the customer through the Intentional Sales Process and provide current pricing and marketing information on a regular basis.
• Submit complete and thorough sales call log reports.
• Partner with other departments to provide enhanced value and support to customer accounts.
• Will be required to perform other duties as requested, directed or assigned.

• Strong product knowledge with the ability to provide recommendations and solutions.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills.
• Read and interpret safety rules, operational, and technical documents.
• Confident & engaging public speaker.
• Ability to multi-task and work in a fast-paced environment.
• Proficiency with MS Office Suite.

• Bachelor’s Degree, 3 years of similar experience, or a combination of school and work experience.
• Minimum 1 year of experience in HVACR industry, products and services.
• Comprehension of HVAC systems, installation & best practices preferred.

• None.

• Required to lift 35+ lbs., heavier objects with mechanical aid.
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, climb, pull, and move about the facility for the entirety of the shift.

• Location of position:
  New Braunfels, San Antonio, Austin Area, Texas.
• Background checks and drug tests required.
• Possess and maintain a valid driver’s license.
• Work will generally be performed in an office environment.
• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule.

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.