Field Service Technician *Petroleum

Description

The field service technician is responsible for troubleshooting electro‑mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner.

• Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend actions necessary to correct the situation.
• Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
• Observe, analyze, and determine corrective course of action for service and repair of customer equipment.
• Perform necessary repairs to correct analyzed situations in a professional and productive manner.
• Perform scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Follow safety rules and ensure that hazardous waste is disposed of properly.
• Open and close work orders with Dispatch, provide service repair narratives (written and verbal) for customers, and submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Account for 100% of paid time.
• Maintain part inventory and supplies in van.
• Maintain service van to ensure that it is clean, organized, and hazard free inside and out.
• Ensure that regular maintenance is performed on service van (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Perform factory authorized modifications per specifications.
• Be responsible for maintaining personal tools required for performing the job effectively and safely.
• Follow the customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Perform related duties as assigned or as the situation dictates.

• Thoroughness.
• Technical Capacity.
• Financial Management.
• Personal Effectiveness/Credibility.

This position has no direct supervisory responsibilities.

• General Safety.
• Lock‑out Tag‑out.
• HAZMAT.
• Electrostatic Discharge Awareness.
• Foreign Object Damage Awareness.
• Quality System Awareness.

• A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication are required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to exhibit a professional demeanor, develop customer relations, and provide superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do so.
• Other knowledge, skills, and abilities as necessary for additional duties.

• Gilbarco Dispenser

• Gasboy Fleet
• Verifone
• Fuel Master
• Gilbarco Passport
• Veeder Root

Must possess a valid driver’s license and maintain a good driving record.

Security clearance may be required for this position.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work…