Crisis Response Aide — Hotline & Shelter Support

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Crisis Center of Comal County
Department: Shelter Program | Status: Non-Exempt

At the Crisis Center of Comal County, our mission is to embrace survivors of crisis and trauma and empower them to positively change the trajectory of their lives. We are seeking a compassionate, resilient, and service-driven SAFE Case Aide – Crisis Response Hotline to support survivors of sexual violence through immediate, in-person crisis response, advocacy, and trauma-informed care.

This is a fully on-site position requiring physical presence for hotline coverage, hospital accompaniment, and shelter support. Remote work is not available for this role.

This role is ideal for someone who remains calm under pressure, believes deeply in survivor autonomy, and is willing to meet people exactly where they are—often in the most difficult moments of their lives.

The SAFE Case Aide serves as a frontline, on-site crisis responder for the Crisis Center’s shelter, 24-hour hotline and Sexual Assault Forensic Exam (SAFE/SANE) response program. This position provides real-time crisis intervention, hospital and law enforcement accompaniment, survivor advocacy, and shelter support during overnight, weekend, and holiday shifts.

Working closely with the SAFE Coordinator, SANE clinicians, and multidisciplinary partners, the SAFE Case Aide ensures survivors receive accurate information, compassionate support, and trauma-informed advocacy throughout medical and legal processes.

Serve as a crisis responder for the Crisis Center’s 24-hour crisis hotline during the overnight shift

Provide crisis intervention, emotional support, and sexual violence education to survivors and their support networks

Offer accurate, unbiased information regarding medical, legal, and law enforcement options

Accompany survivors to hospitals and law enforcement agencies and provide support during exams and interviews

Advocate for survivor rights and trauma-informed treatment across systems

Collaborate with multidisciplinary partners, including medical, legal, and law enforcement professionals

Provide referrals and resources tailored to survivor needs

Communicate all crisis activity to the SAFE Coordinator and complete required documentation

Provide advocacy support to sexual assault survivors across all agency departments without bias

Participate in sexual assault crisis response on-call rotation

Respond immediately to crisis calls, creating a safe, calm, and supportive environment for callers

Provide safety planning and basic family violence education

Support shelter intake, emergency transportation coordination, and ongoing shelter services

Conduct overnight shelter duties, including client checks, orientations, and chore coordination

Support clients in setting and working toward daily and weekly goals in collaboration with Case Managers

Assist with maintaining organized, welcoming common spaces and shelter operations

Ensure timely, accurate documentation and communication across all client files

Attend and actively participate in all staff meetings and case reviews

Maintain strict confidentiality in all client and agency communications

Required:

High school diploma or GED with some college coursework

Proficiency in Microsoft Office 365 and client management databases

Valid Texas driver’s license and proof of automobile liability insurance

Ability to work flexible shifts, including overnight, weekend, holiday, and on-call rotations

Willingness to complete required 40-hour Office of the Attorney General (OAG) training within three months of hire

Preferred:

Bachelor’s degree in Social Work or related field

Two years of experience in sexual assault…