Guest Services Lead Receptionist

Performs basic work providing excellent customer interactions as the primary customer interaction with visitors at the New Brighton Community Center. Provides leadership and work direction to staff at the Guest Service Desk.

• Leads the Guest Service Desk.
• Coordinates rentals for parties and large group bookings.
• Responsible for cashiering and receipting of all fees, processing of daily use passes, promptly scanning membership cards, accurate, daily reconciliation according to the approved cash handling procedures. Retrieves and balances money drops from safe.
• Greets and assists customers on the phone, in person and via e-mail; provide information to customers as needed. Demonstrated ability to communicate with the public in a courteous and tactful manner which projects a favorable image of the City of New Brighton.
• Anticipates/discovers problems with registration information or point of sale issues before they happen, and recommends solutions to the problems.
• Assists in the training of new Guest Services Representatives through established processes and procedures. Consistent communication with guest service representatives on policy change.
• Alerts facility staff to customer questions or needs and are provided with the information needed to plan and run their respective programs and events.
• Responds to accidents and/or emergencies.
• Problem solves with the ability to tackle a problem by using logical, systematic, sequential approach; make a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision.
• Completes various office support duties and housekeeping tasks as needed.

High School Diploma or GED with moderate work-related experience.