Mortgage Default Claims Recovery Specialist

Company Description

The Servion Group, founded in 1987, partners with hundreds of community banks and credit unions across the United States to deliver innovative financial products and services. Its offerings span mortgage, residential title and realty, commercial title and underwriting, as well as investments and insurance solutions. Servion focuses on helping financial institutions grow their businesses while enhancing value for their customers and members.

The organization is known for being a key strategic partner to high-performing financial institutions and operates under NMLS#1037.

The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.

The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred.
• Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.
• Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
• Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
• Familiarity with mortgage servicing systems and claims platforms

• Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience. Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Experience utilizing mortgage servicing platforms and claims management systems.

• Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
• Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
• Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
• Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
• Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.
• Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
• Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
• Assist with claim appeals and escalations when additional recovery opportunities exist.
• Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.
• Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
• Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
• Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.

• Maintain accurate claim records, system documentation, and supporting files.
• Prepare and distribute recovery, aging, inventory, and management reports.
• Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
• Support internal audits, external audits, investor reviews, and regulatory examinations.

This position description should not be construed to imply that any of the duties, responsibilities, or requirements outlined herein is exclusive.

Employees are expected to execute any other additional assignments that may be specified.

Furthermore, this position description does not represent a complete list of all the performance expectations and characteristics of individuals required to perform a job accurately.

The company’s management reserves the right to change this description from time to time as may be required.