Learning Technology Support & Content Specialist

Category:
Human Resources

Job Schedule:

Full time

Posted Date: T15:25:17+00:00

Job Shift:

Minimum Salary: 56000

APi Group is seeking a Learning Technology Support & Content Specialist to support the daily operations of our learning management system (LMS) while contributing to the development and maintenance of digital learning content. This early-career role combines learner support, LMS administration, and instructional design support to help deliver effective learning programs across the organization.

In this role, you will serve as a first point of contact for LMS-related inquiries, support learner access and system functionality, and help maintain accurate learning data. You will also assist with building and updating online courses, coordinating course testing and launches, and maintaining learning resources. This position offers an excellent opportunity for someone interested in learning technology, digital learning development, and learning operations within a collaborative and fast-paced environment.

What You Will Do

Learning Technology & LMS Support

* Provide Level 1 support for the learning management system (LMS), serving as the first point of contact for user inquiries, issue resolution, and ticket escalation

* Manage learner access, profile updates, and transfers within the LMS, including troubleshooting enrollment, completion, and reporting issues

* Monitor and resolve course completion, status, and data discrepancies to maintain accurate learning records

* Support data integrity and access across learning systems and connected data sources

* Participate in learner and stakeholder support sessions, including office hours and scheduled help forums

* Assist in building and maintaining learning paths, vendor-created courses, curricula, and non-certification learning programs within the LMS

* Identify opportunities to improve LMS processes, workflows, and the overall learner experience, and recommend enhancements

* Support online learning team operations through tracking, reporting, documentation, and administrative coordination

Content Development & Instructional Design Support

* Assist with course development and instructional design activities under the direction of senior team members

* Build and update digital learning content using approved authoring tools and LMS functionality

* Coordinate and document testing and quality assurance activities for new and updated courses

* Support translation and localization workflows for learning content, including intake, tracking, and internal review coordination

* Develop and update learner-facing resources such as help guides, job aids, and short instructional videos

* Maintain organized file structures, documentation, and storage practices for learning content and source materials

* Edit multimedia content and refresh legacy learning assets to ensure consistency with branding and organizational standards

Basic Qualifications

* 1+ years of experience in LMS administration, learning operations, instructional design support, or a related role

* Experience working with learning management systems or similar learning technology platforms

* Familiarity with eLearning authoring tools such as Articulate Rise or Storyline 360

* Proficiency with Microsoft Office applications including Outlook, PowerPoint, Excel, and Teams

Preferred Qualifications

* Bachelor's degree in Instructional Design, Adult Education, Learning Technologies, or a related field

* Experience building or updating digital learning content

* Familiarity with multimedia editing tools used in online learning development

* Experience supporting translation or localization workflows for learning content

* Strong written and verbal communication skills with the ability to explain technical concepts clearly

* Strong collaboration and teamwork skills when working with subject matter experts and learning professionals

* Analytical thinking and problem-solving abilities

* Attention to detail to ensure accuracy, consistency, and quality in learning materials and system data

* Strong organizational and time management skills with the ability to manage multiple tasks simultaneously

* Adaptability and eagerness to learn new…