Business Systems Analyst

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Business Systems Analyst (BSA) is a hands‑on systems partner responsible for day‑to‑day enablement, stability, and continuous improvement of core business systems, with an initial focus on Net Suite ERP. This role works closely with operational teams to ensure systems are reliable, well‑understood, and aligned to how work actually gets done. While this role will initially spend significant time supporting manufacturing and supply chain operations, it is intentionally designed to remain flexible and enterprise‑focused, allowing support to expand to other functional areas as business needs evolve.

The BSA has a strong on‑site presence at the manufacturing facility, partnering directly with users, troubleshooting issues in real time, and translating operational needs into system improvements.

• Operational Support & Ticket Triage
  • Serve as a primary point of contact for Net Suite and operational system support.
  • Triage and resolve support tickets; perform root‑cause analysis for recurring issues.
  • Coordinate with internal IT teams and external partners when escalation is required.
  • Reduce operational friction by resolving issues quickly and pragmatically.
• Net Suite System Administration
  • Perform day‑to‑day Net Suite administration, including user access and role management, configuration updates and maintenance, and data integrity checks and cleanup.
  • Support audit and compliance activities, such as access reviews, evidence preparation, change documentation and reporting.
  • Assist with release readiness, sandbox validation, and production verification.
• Testing, Validation & Change Support
  • Coordinate and guide User Acceptance Testing (UAT) for system changes.
  • Execute and document validation testing for Net Suite upgrades and enhancements.
  • Partner with Quality and Operations to ensure changes meet compliance and business requirements.
  • Support CAPA‑related system investigation and remediation activities.
• Business Partnership & Requirements Support
  • Act as an operations‑facing IT partner, embedded with users and processes.
  • Gather and clarify requirements for operational requests and enhancements.
  • Translate business needs into clear system impacts, options, and recommendations.
  • Support small enhancements and process improvements without over‑engineering.
• Training, Enablement & Knowledge Management
  • Provide hands‑on user training and day‑to‑day guidance.
  • Develop super users within supported teams.
  • Create and maintain job aids, SOPs, and knowledge base documentation.
  • Improve system adoption by making processes understandable and usable.

• Required
  • 3–5+ years in a Business Systems Analyst, Systems Analyst, or ERP support role.
  • Hands‑on experience supporting Net Suite ERP (administration, configuration, support).
  • Experience working closely with business or operational teams.
  • Strong troubleshooting, problem‑solving, and communication skills.
  • Comfort working in a fast‑paced, operational environment.
• Preferred
  • Experience in manufacturing, supply chain, quality, or regulated environments.
  • Exposure to audits, compliance support, or validation testing.
  • Experience supporting ERP releases or system upgrades.
  • Familiarity with ticketing systems and structured intake processes.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job‑specific knowledge, skills and experience.

As set forth in Tactile Medical’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.