Operations Director

• Location 301 W County Rd E2,New Brighton, MN, 55112,United States
• Base Pay $80,000.00 / Year

At Enriched Living, we are a team of dedicated professionals specializing in behavioral health and disability support services. Our mission is to provide high-quality, person-centered care with integrity, compassion, and adaptability. We believe in helping all people achieve their highest potential.

**** Experience with High Intense Behaviors is a MUST! ****

Enriched Living, LLC is seeking a dedicated and experienced Operations Director to provide leadership, oversight, and support for our programs. This is a great opportunity for someone who is passionate about person-centered services, team development, quality improvement, and helping individuals live with dignity, independence, and meaningful community connection.

The Operations Director is responsible for guiding daily program operations, supporting leadership teams, ensuring quality service delivery, maintaining compliance with applicable regulations, and promoting a positive, respectful, and collaborative work environment. This role works closely with the Program Director, staff, individuals served, families or guardians, to ensure services are delivered safely, effectively, and in alignment with each person’s goals and needs.

Vision insurance

Health insurance plans

Health savings account

Paid time off

Referral program

Flexible Spending Account

Schedule

Full-time position. Schedule may vary based on program needs and may require occasional flexibility, including availability outside of standard business hours when needed.

• Provide leadership and oversight for community-based service programs and daily operations.
• Support, coach, and develop program leaders and direct support teams.
• Promote person-centered practices that support independence, choice, dignity, and quality of life.
• Ensure services are delivered in accordance with individual support plans, company policies, and applicable licensing requirements.
• Monitor program quality, identify areas for improvement, and help implement effective solutions.
• Build and maintain positive relationships with individuals served, families, guardians, case managers, staff, and community partners.
• Assist with staffing, scheduling, training, performance support, and team communication as needed.
• Review documentation, incident reports, service plans, and other program records for accuracy and compliance.
• Support regulatory readiness, audits, corrective action plans, and ongoing compliance efforts.
• Model professional, respectful, and solution-focused communication across all levels of the organization.

• Previous leadership or supervisory experience in human services, disability services, residential services, community services, healthcare, or a related field preferred.
• Strong understanding of person-centered services and commitment to supporting individuals with respect and dignity.
• Knowledge of licensing, compliance, documentation, and quality assurance practices preferred.
• Ability to lead teams, provide coaching, resolve concerns, and support a positive workplace culture.
• Excellent communication, organization, problem-solving, and follow-through skills.
• Ability to work independently while also collaborating effectively with internal and external partners.
• Comfortable using computers, electronic documentation systems, email, and standard office technology.
• Must meet all company and regulatory background study, training, and employment requirements.

• Ability to travel between service locations as needed.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25lbs occasionally.
• Valid driver's license, reliable transportation, and…