Reception

Job Summary

We are seeking a part‑time Receptionist who is passionate about delivering exceptional customer service and supporting residents, families, and staff in our skilled nursing and rehabilitation community at Mystic Healthcare. In this role you will be the first point of contact, creating a welcoming atmosphere, managing front‑desk operations, and supporting administrative tasks to keep the facility running smoothly and professionally.

• Direct visitors to the appropriate person, department, or unit in a professional and helpful manner.
• Answer, screen, and forward incoming phone calls, take messages when necessary, and provide basic information.
• Ensure the reception area is tidy, presentable, and well‑stocked with necessary materials.
• Provide accurate information in‑person and via phone or email, including directions and general inquiries.
• Receive, sort, and distribute daily mail, packages, faxes, and deliveries.
• Maintain office security by following safety procedures, controlling access at the front desk, monitoring a visitor log, and issuing badges when required.
• Perform other clerical receptionist duties such as filing, photocopying, faxing, and basic record keeping.
• Support scheduling and basic administrative coordination, including updating calendars and assisting with appointment or meeting coordination as needed.
• Maintain inventory and assist with ordering front desk supplies to keep the reception area functioning smoothly.

• High school diploma or GED (required); additional education in office administration or healthcare is a plus.
• Previous experience in a receptionist, customer service, or administrative role (preferably in healthcare or long‑term care).
• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Strong verbal and written communication skills, including courtesy and professionalism on the phone and in person.
• Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook) and office equipment.
• Ability to multitask, stay organized, and manage time effectively in a fast‑paced environment.
• Ability to handle confidential and sensitive information with discretion.
• Comfortable working in a long‑term care or skilled nursing environment; previous experience preferred but not required.
• Dependable attendance and reliability; ability to work collaboratively as part of a care team while respecting resident dignity and safety.

• Paid Meal Period
• CT Paid Leave
• Sick Time Accrual
• Employee Assistance Program (EAP)
• Employee Discounts
• Shift Differential for Weekend, Evening & Night Shifts
• Casual Fridays
• Paid Training and Orientations
• Uniform Allowance
• Longevity Awards

475 High St, Mystic, CT

Type:
Per Diem
Shift(s):
Some Weekdays & Every other Weekend
Pay Range: $17.00 - $20.00 per hour

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.