Patient Coordinator

At Pediatric Dentistry and Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. This person will have a a strong focus on patient accounts receivable, including patient billing, collections, payment follow-up, and resolution of outstanding balances.

If you thrive in a fast-paced, patient-focused environment, we’d love to meet you.

Responsibilities Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit

Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise

Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication

Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments

Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy

Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals

Maintain accurate patient records and ensure all processes align with HIPAA standards

Contribute to a clean, organized, and professional front office environment

Support the team with onboarding, training, and day-to-day office operations

Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

Health insurance starting on your first day of employment

Vision insurance

Paid vacation time

Paid holidays

Paid sick time Dental and orthodontic benefits
401(k) retirement plan with employer contribution

Consistent, set schedule#simplyden

Previous experience in a dental office setting is preferred

Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired

Proven ability to manage a busy schedule and multitask in a fast-paced environment

Strong communication skills with the ability to confidently speak with patients about treatment and finances

High attention to detail and accuracy in handling patient information and payments

Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients

Comfort using practice management software and standard office tools
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