Senior Manager – Business Operations Lead

• Lead day-to-day operational support, including meeting strategy, agenda development, documentation, and follow-up
• Coordinate functional planning cycles, timelines, milestones, and information flow across teams
• Maintain core processes and improve consistency, clarity, and efficiency in team workflows
• Coordinate cross-functional initiatives, managing timelines, deliverables, dependencies, and action items
• Monitor progress, identify risks or issues, and facilitate stakeholder alignment
• Develop and maintain tools, templates, and documentation for scalable project execution
• Coordinate L&D programs, workshops, stakeholder sessions, and team events
• Oversee scheduling, materials preparation, roster management, communications, and program logistics
• Track and report PSL&D goals, KPIs, dashboards, and performance metrics
• Synthesize data and insights for decision-making, performance reviews, and functional priorities
• Prepare executive-ready materials, summaries, and visuals
• Draft and coordinate written communications, meeting summaries, and functional updates
• Serve as a central coordination point for priorities, expectations, and commitments
• Leverage Microsoft 365, Teams, SharePoint, and AI-enabled tools such as Copilot
• Identify opportunities to simplify processes, automate routine work, and improve digital ways of working

• Bachelor's degree required with 7 to 10 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within a complex, matrixed organization; or Master's degree with 6 to 8 years of progressive experience
• Experience leading large-scale, cross-functional initiatives with significant scope, complexity, and organizational impact
• Ability to operate autonomously, make sound decisions in ambiguous environments, and deliver results with minimal oversight
• Strong financial, analytical, and operational acumen, including budgeting, forecasting, resource allocation, and portfolio management
• Experience influencing senior stakeholders and leaders without direct authority
• Excellent written and verbal communication skills, including translating complex information into clear executive-level messaging
• Advanced proficiency with Microsoft Office, Teams, SharePoint, and digital tools
• Demonstrated use of data and analytics to inform operational decisions and strategic recommendations
• Experience leading organizational change, transformation initiatives, or enterprise-scale programs
• Must be authorized to be employed in the U.S. by any employer
• Permanent work authorization in the United States required
• U.S. work visa sponsorship is not available now or in the future

Demonstrates expertise in leading cross-functional initiatives, operational management, and strategic execution within complex organizations. Proficient in utilizing data analytics for decision-making and enhancing team workflows through effective communication and project coordination.

• Cross-Functional Initiative Leadership
• Operational Management
• Data Analytics Proficiency
• Microsoft 365 Advanced Proficiency
• Stakeholder Influence

• Budgeting
• Forecasting
• Resource Allocation
• Portfolio Management
• Project Execution
• Performance Metrics Tracking
• Process Improvement
• Documentation Development
• Meeting Strategy
• Risk Identification

• Excellent Written Communication
• Excellent Verbal Communication
• Decision-Making
• Autonomous Operation
• Stakeholder Alignment

• Business Operations
• Enterprise Program Leadership
• Strategy Execution
• Organizational Change
• Transformation Initiatives

• Microsoft Office
• Microsoft Teams
• Share Point
• AI-Enabled Tools
• Copilot