Automotive Service Advisor

New Britain, United States | Posted on 06/16/2026

Domestic brand experience preferred but not required.

Putyour natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership maybe your next career home. We need more than a Service Advisor; we need anexpert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and actingas a liaison between our customers and our service techs.

• Attitude is everything—greet service department customers promptly and courteously
• Listento each customer and clearly articulate repair needs to techs
• Upsellrecommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Followup on each repair and keep customers informed of progress
• Selland manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Reviewand explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

• Minimum of 3 years' experience required.
• Domestic brand experience preferred.
• Compensation is basedon experience.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.