Distributor Relationship Manager Job New Britain area,Connecticut USA,Customer Service/HelpDesk

Distributor Relationship Manager

Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Join our world‑class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H‑1B, TN, etc.) for this employment position.

What You Will Do

Ability to interact and build positive relationships with assigned North American and International Distributors.
Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
Consistently improve and manage customer communication flow on promotions and product information.
Update, maintain, and analyze customer account profiles.
Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
Maintain working knowledge of all company products, services, and promotions.
Operate under Allegion guidelines when resolving issues.
Attend meetings as required to represent the department and company.
Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.

What You Need to Succeed

Associate’s Degree or 3-5 years of account/customer management experience.
Experience with order management system.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook email, etc.).
Must be reliable and have a positive attitude.
Demonstrate initiative and willingness to overcome challenges.
Excellent written and verbal communication skills.
Ability to work effectively in a team setting or individually as may be required.
Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courteous customer interactions.
Ability to recognize and adapt to change.

Additional Preferred Skills or Qualifications

Bachelor's Degree.
Experience with SAP order management system.
Effective negotiation skills.
Export/Import Compliance.
High level of enthusiasm and passion for excellence.
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.
Ability to work across organizational boundaries and levels.

What You’ll Get from Us

Health, dental and vision insurance coverage, helping you “be safe, be healthy.”
Unlimited Paid Time Off.
A commitment to your future with a 401(k) plan, which currently offers a 6% company match and no vesting period.
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
Disability Insurance – Short‑Term and Long‑Term coverage, paid for by Allegion, provides income replacement for illness or injury.
Life Insurance – Term life coverage with the option to purchase supplemental coverage.
Tuition Reimbursement.
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards.
Employee Discounts through Perks at Work.
Community involvement and opportunities to give back so you can “serve others, not yourself.”
Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching.

Employment Information

Allegion is an equal opportunity and affirmative action employer. We are committed to providing accommodations for persons with disabilities. If you require assistance, please contact our Talent Acquisition Team.

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