Customer Experience Leader, Medical Devices; Hybrid
Job in
New Britain, Hartford County, Connecticut, 06051, USA
Listed on 2026-07-10
Listing for:
SupportFinity™
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cefaly Technology, a leader in migraine care, seeks a Customer Service Manager in Darien, CT. This hands‑on leader will own the customer service function end to end, balancing direct support with team leadership, SOP design, KPIs, and regulatory alignment in a highly regulated environment.
You will manage internal staff and an external call center, build scalable processes, and drive continuous improvement while maintaining brand and compliance standards.
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