Patient Coordinator

Job Details:
New Britain, CT 06052 | Position Type:
Full Time | Salary Range: $20.00 - $24.00 Hourly | Job Category:
Health Care

At Pediatric Dentistry and Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. This person will have a strong focus on patient accounts receivable, including patient billing, collections, payment follow‑up, and resolution of outstanding balances.

If you thrive in a fast‑paced, patient‑focused environment, we’d love to meet you.

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit — from check‑in to check‑out — including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well‑run, team‑oriented practice where your role is essential to both the patient experience and the success of the office.

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule

• Previous experience in a dental office setting is preferred
• Hands‑on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
• Proven ability to manage a busy schedule and multitask in a fast‑paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team‑oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools