Academic Operations Coordinator

Details:

Posted: 09/11/26
Level: Associate Director
Department:
Academics
Supervisor's

Title:

Associate Vice President (AVP) of Academic Affairs
Closing Date: 10/09/26 at 4:00pm ET

Charter Oak State College
185 Main Street New Britain, CT 06051

* This is a an on-campus position, there will be some telework flexibility. The incumbent may travel to public sites to make presentations as well as travel to national or regional meetings and conferences.
Please take a look at our website to find out more about our college. Charter Oak State College

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state's only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to foster the potential of current and future working professionals by providing dynamic and industry-relevant online education to advance success in a global society through affordability, collaboration, and learning experiences that can occur inside and outside the virtual classroom.

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Fall 2026

The Academic Operations Coordinator ensures high-level efficiency and continuous improvement of the academic services that power Charter Oak State College’s online environment. This role focuses on strategic coordination and assessment of Career Services, academic vendors, digital library resources, commencement, and the Center for Academic Excellence. The position acts as a bridge between academic programs and operational support, ensuring that students and faculty have the tools and pedagogical support necessary for success in an evolving educational landscape.

Supervisory and Other Relationships:

This position will have direct reports to help achieve the responsibilities and goals assigned by the AVP of Academic Affairs.

The following examples of duties illustrate the general range of tasks assigned to the position but are not intended to define the limits of the position.

• Serve as the primary point of contact and contract manager for key academic vendors, including online tutoring, inclusive access virtual bookstore, and career services.
• Direct the work of any associate to ensure seamless "day-one" access to course materials and resolve complex student or faculty issues regarding inclusive access.

• Collaborate with Academic Program Directors to expand, contract, and procure online library subscriptions and databases that align with specific program outcomes.
• Conduct usage analysis of existing library resources to ensure library dollars are being utilized in a fiscally responsible manner, making data-driven recommendations for renewals or cancellations.
• Ensure the digital library remains integrated and easily accessible within the Learning Management System (LMS).
• Serve as the College representative on the Council of Library Directors for all CSCU schools, including working as a consortium with procuring online subscriptions for the Library.

• Coordinate faculty training, onboarding and expectations, focusing on andragogy and emerging technologies.
• Coordinate with Subject Matter Experts (SMEs) to deliver high-impact professional development; translate SME expertise into structured, scalable training modules for faculty.
• Manage the CAE’s project roadmap, ensuring…