IT Director

*** This role is on-site at our Service Center in Hartford.
*** Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.
** Key Responsibilities
** Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one Oversee user account provisioning and access management in accordance with role-based access principles

Ensure adherence to security standards, device management policies, and data protection requirements Design and implement scalable, repeatable IT processes that support growth and regulatory requirements Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery
** Required Qualifications
** Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations Experience leading IT staff supporting multi-site or distributed environments Strong knowledge of end-user hardware, device configuration, and troubleshooting Experience supporting employee onboarding and user lifecycle management in regulated environments Demonstrated ability to build, improve, and document operational processes Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders
** Preferred Qualifications
** Experience supporting healthcare organizations or other highly regulated industries Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)

Experience with IT service management frameworks and ticketing systems

Experience with device management, asset tracking, and identity platforms Ability to balance hands-on technical work with leadership and continuous improvement initiatives
* Customer Second – We prioritize and support our team so they can deliver exceptional care.
* Accountability – Own your work and outcomes.
* Passion for Learning – Grow continuously with curiosity and culture.
* Love One Another – Build authentic, respectful, and trusting relationships.
* Intelligent Risk Taking – Innovate and challenge the status quo.
* Celebrate – Recognize the small wins, they add up!
* Ownership – Be the CEO of your role.
* True Work-Life balance – We believe in taking care of yourself before you take care of others!
* Full benefits package (medical, dental, vision, 401(k) with match)
* Paid time off, holiday pay, and professional development
* Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

More information about Pennant is available at  else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second  Accountability  Passion for Learning  Love One Another  Intelligent Risk Taking  Celebrate  Ownership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.
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