Nurse Manager - Britain

Introduction

As part of a clinical team, the Nurse Manager works at the top of their licensure to enhance the safety, effectiveness, and efficiency of care by performing professional nursing responsibilities and delegating technical and clerical functions as appropriate. They train, supervise, and assign medical assistants and staff nurses to tasks based on training and preparation, collaborate with the Operations Manager, On‑Site Medical Director, and other staff to accomplish assigned goals, and work closely with the CNO and Regional Nurse Manager to contribute to agency policies, projects, and standards.

Occasional evening and Saturday hours and travel to other CHC locations may be required.

• Complies with all CHC policies and procedures as described in the medical department policy and procedure manual. Assures compliance with regulatory standards, including but not limited to JCAHO, OSHA/EOC, Safety/Infection Control, Quality Care Audits, DPH licensure requirements.
• Supervises, manages and ensures compliance with agency policy regarding telephonic patient instructions and triage.
• Ensures that Staff Nurses are directly supporting and proactively enrolling a panel of Complex Care Management patients comprised of medically or behaviorally complex, chronically ill patients, or patients in transition to enhance the patient experience and directly contribute to enhancing overall patient clinical outcomes.
• Consults with CNO on nursing problems and interpretation of agency policies to ensure patient needs are met.
• Plans and organizes orientation and in‑service training for nursing and medical assistant staff members and participates in guidance and educational programs.
• Adheres to CHC scheduling system. Effectively and appropriately allocates appointments according to CHC protocols to ensure maximum level of patient service and provider productivity. Collaborates with Operation Managers to adjust schedules to patient needs and seasonal demands.
• Supervises activities of medical assistants and nurses to ensure compliance with relevant requirements of agency annual training/education requirements, the State of CT regulations regarding licensure and a Joint Commission accredited facility.
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws.
• Interviewing, hiring and appraising performance of medical assistants and nurses. Including addressing concerns, resolving problems and rewarding behaviors.
• Coaches and supervises direct reports and facilitates team approach with internal and external customers.
• Manages challenging or emotional customer situations.
• Participates in community health awareness programs and events.
• Responsible for effective and appropriate formulation and monitoring of the site budget.
• As needed by the site will support primary care of patients under planned care model, including pre‑visit planning, daily huddles, and execution of nurse‑led and nurse‑assisted visits.
• As needed by the site provides general and specific health care education during patient visits and by telephone.
• Collaborates and coordinates care with other community based providers.
• As needed, assists providers with exams, treatments, and procedures.
• Ensures safe, accurate, clinically appropriate collection, storage, and processing of all biologic specimens.
• Coordinates both clinical and quality improvement projects and communicates changes and progress to clinical team.
• Supervises activities of medical assistant externs and nursing students to ensure appropriate clinical education and exposure to CHC’s model of care.
• Works closely with the CNO to contribute to agency‑level policies, initiatives/projects and standards.
• Contributes to the planning and support for orientation for new Nurse Supervisors in the agency. This includes being available to Nurse Supervisors for support on an ongoing basis should the need arise.
• Nurse Managers will serve as Nurse Planners of CHCI’s ANCC accredited provider unit for continuing nursing education. In this position, they will collaborate with CHCI’s CNO/LNP and are responsible to do the following:
  • Ensures compliance with all…