Wheels Food Service Professional​/Cafe Manager

Position: Meals on Wheels Food Service Professional/ Cafe Manager
CW's Core Values:
Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Copy and paste the link to watch our video to learn more about our Meals on Wheels positions:

* Location:

Torrington, CT - Senior Center Cafe

* Schedule:

On Call

Are you passionate about ensuring a top-notch dining experience? RW Solutions is seeking an enthusiastic and dedicated Café Manager to join our dynamic team! As a Café Manager, you will play a pivotal role in ensuring the smooth operation of the café, while promoting food safety, health standards, and a welcoming environment for all guests.

* Oversee the café's daily operations to ensure smooth and efficient service during open hours.

* Supervise volunteers to make sure they follow all policies and procedures.

* Train volunteers as needed on food safety, customer service, and specific job tasks.

* Regularly check food temperatures and sanitation practices to meet health regulations.

* Lead and support meal service, making sure meals are served promptly, seniors' dietary needs are met, and guests are satisfied.

* Create a positive team environment by setting a strong example in customer service, food quality, and teamwork.

* Welcome guests warmly, respond to concerns, and maintain a friendly atmosphere.

* Monitor guest feedback and handle complaints or suggestions to improve the dining experience.

* Organize reservations and pre-ordered meals, ensuring accuracy and timely preparation.

* Track food supplies, place orders when needed, and ensure proper storage and rotation.

* Assist with café setup, meal preparation, and dishwashing after meals.

* Keep detailed records of food inventory, donations, and any incidents or accidents.

* Record and acknowledge meal donations, sending thank-you notes or follow-ups promptly.

* Address any workplace issues or conflicts to maintain a positive and respectful work environment.

What You'll Need:

* Must have a valid driver's license.

* Minimum of 1-3 years in food service position, with hands-on experience in both front-of-house and back-of-house operations or equivalent experience in a similar role.

* Basic proficiency with scheduling software, inventory systems, and email.

* Strong understanding of food safety and sanitation practices, ensuring the highest standards for meal preparation and service.

* Awareness of common dietary restrictions (e.g., low sodium, diabetic-friendly, soft foods).

* Knowledge of stock rotation, ordering procedures, and cost control.

* Ability to maintain logs for food inventory, donations, and incidents.

Bonus If You Have These

Skills:

* Understanding of local health codes, safe food handling, and HACCP principles.

* Familiarity with training, supervising, and motivating volunteers.

* Clear, compassionate communication with seniors, staff, and volunteers.

* Ability to respond to changing needs, dietary requests, or unexpected challenges.

Why You'll Love This Job

* You'll be a part of a mission-driven team that values your hard work and helps you grow.

* Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.

* Opportunities for advancement-grow your career with us!

Take a glimpse into why CW might be the right place for you:

Physical & Environmental Demands:

* The manager must be able to stand and walk for extended periods during meal preparation and service.

* The role requires lifting and carrying items such as food supplies, boxes, and kitchen equipment weighing up to 25 pounds.

* The manager must be able to bend, stoop, and reach to access storage areas and assist with cleaning tasks.

* The position involves repetitive motions such as chopping, stirring, and dishwashing.

* The manager must have the physical stamina to work in a fast-paced environment, especially during peak meal times.

* The ability to respond quickly and effectively in emergency situations, such as falls or medical incidents, is essential.

* The manager will work in a kitchen environment with exposure to heat, steam, and cooking odors.

* The manager may be exposed to cleaning chemicals and must follow safety procedures when using them.

* The position requires maintaining a calm and professional…