Account Manager -Middle Market - England

Position Summary

The Account Manager provides proactive account management and development of strong relationships, specifically by supporting the Account Executive for existing customers within the Middle Market segment. The Account Manager is the resident plan of benefits, account set‑up, plan sponsor reporting, and operations expert.

• Identify constituent‑specific service issues, develop solutions, and lead resolution of issues in collaboration with other areas.
• Provide constituents with Aetna policy, plan design, benefit changes, and network updates, including analysis of impact.
• Collaborate with the account management team to achieve growth and renewal objectives; assist in preparation and delivery of renewal packages.
• Assist in constituent training on product and policy questions.
• Take initial calls for direct sales requests and forward them to appropriate sales staff.
• Develop and execute a customer service strategy.
• Respond to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
• Manage all plan administration activities—including installation, plan set‑up, eligibility, billing, and drafting—while working proactively with support areas.

• 2‑5 years of experience in an account management environment, specifically working with client relationships.
• Must be located in Connecticut, Massachusetts, Maine, or Rhode Island and work a hybrid schedule.
• Must be able to travel 10‑20% of the time within those states and attend in‑office meetings in the Hartford office.
• Active Health & Life Insurance license, or must obtain one within 90 days of hire.

• 2‑5 years of experience in a health insurance account management environment, including open enrollment strategies.
• Previous account management experience with a health plan carrier.
• 5+ years of experience in the employee benefit industry.
• Previous experience within a sales and account management environment, specifically at an insurance carrier and/or insurance consulting firm.
• Previous experience in customer‑facing and product areas.

• Bachelor’s degree in a business‑related field or equivalent work experience (high school diploma or GED + 4 years of relevant experience).

40 hours

Full time

$$46,988.00 – $

Base hourly rate or base annual full‑time salary; actual base salary may vary based on experience, education, geography, and other factors. Eligible for CVS Health bonus, commission, or short‑term incentive program.

• Comprehensive benefit package including medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources (based on eligibility).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.