Program Coordinator

Program Coordinator

Location: New Britain, CT
Shift: Monday through Friday, 8:00am to 4:30pm

• Oversee daily program operations, ensuring activities support skill building, community engagement, and participant goals.
• Manage staff scheduling, coverage, timesheets, attendance, and time‑off requests to maintain adequate staffing.
• Supervise rehabilitation staff, monitor performance, and ensure services are delivered safely and effectively.
• Interview and train new employees while providing ongoing coaching and support to maintain a positive, person‑centered culture.
• Coordinate community outings, special events, and daily program activities.
• Complete and review required documentation, including progress notes, attendance, incident reports, and billing records.
• Ensure compliance with agency policies and all state and federal regulations, including DDS, Medicaid, CARF, and Department of Labor requirements.
• Monitor participant progress, update goals, maintain accurate files, and address behavioral or support needs using appropriate interventions.
• Communicate with families, guardians, case managers, clinicians, and worksite partners to support participant needs and resolve issues.
• Build community partnerships to expand vocational, recreational, and volunteer opportunities.
• Identify resources and opportunities that enhance participant independence and quality of life.
• Address facility needs by coordinating with the Program Manager and building landlord.
• Ensure participant safety during all program activities and respond to emergencies or crises as needed.
• Perform other related duties as assigned.

• Bachelor's degree in human services, psychology, education, or a related field.
• Minimum of 3 years working with individuals with intellectual and developmental disabilities or in a human services, education, or behavioral health setting.
• Minimum of 2 years of experience in a supervisory or team‑lead role, including coaching, training, and supporting staff.
• Knowledge of disability services, person‑centered practices, and community inclusion principles.
• Knowledge of safety procedures, emergency response protocols, and best practices for supporting individuals with varying needs.
• Proficiency with electronic documentation systems and Microsoft Office products (Outlook, Teams, Word, Excel).
• Ability to travel locally and operate a company vehicle as required.
• Valid Real .
• Valid driver's license with clean driving record.

• CPR, First Aid, and Medication Administration Certification (or ability to obtain upon hire).
• Experience working with or alongside DDS, Medicaid, CARF, or other regulatory standards.
• Experience coordinating programs, activities, or services, in a community‑based or day program environment.
• Ability to manage multiple priorities, solve problems, and respond effectively in crisis situations.
• Strong interpersonal skills and the ability to build positive relationships with participants, families, guardians, staff, and community partners.
• Strong attention to detail and the ability to maintain accurate records and documentation.

• You’ll be a part of a mission‑driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that supports your health and work‑life balance.
• Opportunities for advancement—grow your career with us!

• Employer Sponsored Benefits Includes:
  • Insurance – Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Disability Plans
  • Life Insurance
  • Paid Holidays & Vacation
  • Sick & Personal Time
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

• Must be able to lift up to 50 pounds and provide physical assistance to individuals with mobility impairments, including support with standing, walking, and safe transfers.
• Requires frequent standing, walking, bending, stooping, pushing, pulling and lifting throughout the day while engaging in routine support tasks.
• Ability to perform tasks requiring fine motor skills and hand‑eye coordination, such as assisting with daily activities, operating…