Residential Counselor; Britain House

Residential Support Counselor (New Britain House)

Job Category
: TGH Program

Requisition Number
: RESID
001909

• Posted :
  January 7, 2026
• Full-Time

New Britain, CT 06052, USA

JOB SUMMARY:

The Residential Support Counselor (RSC) supports a nonprofit agency dedicated to providing direct care, guidance, and behavioral support to children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures a safe, high-quality, structured, trauma‑informed care in a therapeutic, supportive, and person‑centered environment while fostering independence and life skills development. The RSC will implement behavior management strategies, assist with daily living activities, and support residents in residential, group homes, and community settings.

WORK SCHEDULE:

Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on‑call responsibilities. The RSC reports to the program designated supervisor.

• Monitor and support residents' behavior using trauma‑informed care and positive reinforcement techniques.
• Implement individualized behavioral support plans (PBSP) to promote skill‑building and adaptation of positive alternative behaviors.
• Provide direct supervision, mentoring, and crisis intervention as needed.
• Provide crisis intervention support using approved Physical/Psychological Management Training (PMT) techniques.
• Teach and assist residents with activities of daily living (ADLs), including hygiene, meal preparation, and household tasks.
• Organize and implement structured therapeutic and recreational activities to encourage socialization and personal growth.
• Transport residents to medical appointments, off‑site activities, and community integration programs.
• Maintain accurate and timely records, including behavioral data, progress reports, and incident reports in the Electronic Health Record (EHR) system.
• Communicate effectively with team members, supervisors, and clinical staff to ensure consistent support for residents.
• Participate in staff meetings, training sessions, and treatment planning discussions.
• Follow established procedures for emergencies, illnesses, and crisis situations, including mandatory reporting and documentation.
• Maintain active certification in agency‑approved crisis intervention training, including all required levels of PMT. Apply training techniques appropriately to ensure the safety and well‑being of individuals served, staff, and others in the environment. Demonstrate competency in de‑escalation strategies, safe physical interventions, and adherence to agency protocols.
• Ensure compliance with agency policies, state regulations, and ethical guidelines.
• Secure the facility by performing safety checks, monitoring medication storage, and ensuring proper supervision of residents.
• May be mandated to maintain designated level of care within the residential program, including being sent to alternative locations for appropriate supervision, medical care, or medication administration.
• Work additional hours, including mandated overtime, to ensure adequate staffing levels and continuity of care. This includes remaining on duty beyond scheduled shifts when necessary due to unforeseen staffing shortages or emergencies.
• May be required to work holidays, during inclement weather, and other times as directed by management.
• Perform other related duties as assigned by leadership.

• Ability to communicate clearly and empathetically with residents, families, and team members.
• Active listening and conflict resolution skills.
• Strong relationship‑building skills with individuals from diverse backgrounds.
• Patience, empathy, and emotional intelligence.
• Accurately record daily activities, incidents, and behavioral observations.
• Write clear, concise reports for supervisors and case managers.
• Ability to respond appropriately to behavioral or emotional crises.
• Organize tasks and prioritize responsibilities to ensure smooth day‑to‑day operations.
• Familiarity with…