Homelessness Hub Manager

Schedule: Monday
- Friday, 40 hours per week; hours may vary to meet program needs

Type: Exempt, Full-time, on-call potential; salary range is $60,320-$68,640/year

Reports to: Senior Director of Interim Housing ≈ Community Services

Job Purpose: The primary function of the Homelessness Hub Manager (HHM) is to supervise and provide guidance to Hope Connection Center staff, including Diversion Specialists and Community Engagement Specialists. The HHM will be responsible for ensuring that performance and data quality measures are met by their respective team. The HHM will represent Hope Connection Center and these programs in community meetings to ensure community collaboration.

Duties and Responsibilities:

• Instill the mission of the FSC in your daily work: “Our work is love made visible”;
• Ability to work with diverse populations, individually and as a part of a team, with a commitment to ending homelessness in our community working from a harm reduction, housing first, person-centered approach;
• Supervise, train, and provide annual performance evaluations of staff who may be a part of diversion, drop-in center case management, and Cold Weather (when in effect) teams and other teams assigned due to changes in contracting;
• Oversee daily operations of Diversion and Drop-In Center Case Management services in FSC’s drop-in center program, including a structure of accountability and documentation of outcomes to demonstrate program success;
• Manage staffing and shift changes regarding Diversion and drop-in center staffing;
• Coordinate the activities and outcomes of the Central CT Diversion Hub including but not limited to communication with outside providers, referral entities, CAN representatives, and colleagues.
• Train and assist staff in how to triage individuals seeking assistance to determine the appropriate level of service needed to address individual concerns, managing all grievances and addressing all operational opportunities proactively and with immediacy;
• Conduct CAN assessments and facilitate community referrals as needed, coordinating placement in emergency shelters through established protocols and connecting to other resources as required;
• Enter case notes, referrals, assessments, etc. into Homeless Management Information System (HMIS) within 48 hours of activity;
• Audit and review staff case notes, data, documentation, and performance, addressing opportunities for growth as they arise;
• Foster positive relationships with community partners and participants;
• Follow appropriate critical incident protocol and accompanying documentation, maintaining a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports;
• Determine verifiable emergency needs such as food, fuel/utilities, medicine, transportation, rent and/or clothing to prevent or end an episode of homelessness, and audit staff referrals for eligibility;
• Refer participants to mainstream resources for assistance or, if none are available, provide financial assistance with private funds that are allocated with the goal of preventing an episode of homelessness;
• Update database of existing social service resources for clients, working with local agencies, organizations, businesses, and churches to increase awareness of the resources available and gaining connections to new resources;
• Represent Hope Connection Center/Central CT Hub in all CAN meetings, taking notes and supplying feedback to Executive Leadership and to teams regarding system improvements, upcoming events and changes, etc.;
• Prepare/input Homeless Management Information Systems (HMIS) information as required on a timely basis (within 48 hours) and oversee such work of the program team;
• Provide reports to supervisor and Executive Leadership regarding staff/program concerns, data reports, etc. to support a continuous focus on quality and system improvements and ensure reports are completed as assigned by supervises;
• Maintain and expand community contacts and resources to better serve clients;
• Attend meetings, trainings and community events, as appropriate or required

Please note this job description is not designed to cover or contain a…