Program Coordinator

CW's Core Values:
Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value! Take a glimpse into why CW might be the right place for you:

• Location:
  
  New Britain, CT
• Shift: Monday through Friday, 8:00am to 4:30pm

Bring your leadership, creativity, and passion for people to a role where every day makes a difference. As our Program Coordinator, you'll help shape a fun, engaging, and supportive environment where participants learn, grow, and thrive. You'll guide an awesome team, plan meaningful activities, and keep the program running smoothly—all while building connections and creating experiences that truly matter.

• Oversee daily program operations, ensuring activities support skill building, community engagement, and participant goals.
• Manage staff scheduling, coverage, timesheets, attendance, and time-off requests to maintain adequate staffing.
• Supervise rehabilitation staff, monitor performance, and ensure services are delivered safely and effectively.
• Interview and train new employees while providing ongoing coaching and support to maintain a positive, person-centered culture.
• Coordinate community outings, special events, and daily program activities.
• Complete and review required documentation, including progress notes, attendance, incident reports, and billing records.
• Ensure compliance with agency policies and all state and federal regulations, including DDS, Medicaid, CARF, and Department of Labor requirements.
• Monitor participant progress, update goals, maintain accurate files, and address behavioral or support needs using appropriate interventions.
• Communicate with families, guardians, case managers, clinicians, and worksite partners to support participant needs and resolve issues.
• Build community partnerships to expand vocational, recreational, and volunteer opportunities.
• Identify resources and opportunities that enhance participant independence and quality of life.
• Address facility needs by coordinating with the Program Manager and building landlord.
• Ensure participant safety during all program activities and respond to emergencies or crises as needed.
• Perform other related duties as assigned.

• Bachelor's degree in human services, psychology, education, or a related field.
• Minimum of 3 years working with individuals with intellectual and developmental disabilities or in a human services, education, or behavioral health setting.
• Minimum of 2 years of experience in a supervisory or team‑lead role, including coaching, training, and supporting staff.
• Knowledge of disability services, person-centered practices, and community inclusion principles.
• Knowledge of safety procedures, emergency response protocols, and best practices for supporting individuals with varying needs.
• Proficiency with electronic documentation systems and Microsoft Office products (Outlook, Teams, Word, Excel).
• Ability to travel locally and operate a company vehicle as required.
• Valid Real .
• Valid driver's license with clean driving record.

• CPR, First Aid, and Medication Administration Certification (or ability to obtain upon hire).
• Experience working with or alongside DDS, Medicaid, CARF, or other regulatory standards.
• Experience coordinating programs, activities, or services, in a community‑based or day program environment.
• Ability to manage multiple priorities, solve problems, and respond effectively in crisis situations.
• Strong interpersonal skills and the ability to build positive relationships with participants, families, guardians, staff, and community partners.
• Strong attention to detail and the ability to maintain accurate records and documentation.

• You'll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work‑life balance.
• Opportunities for advancement—grow your career with us!

• Employer Sponsored Benefits Includes:
  • Insurance
    - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Disability Plans
  • Life Insurance
  • Paid Holidays & Vacation
  • Sick & Personal Time
• Voluntary Benefits…