Ready Mix Dispatcher

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

• Scheduling – The Scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment. He or she will also keep a watchful eye on the work for the following day and week and ensure the scheduling graph reflects correct availability of trucks and proper delivery times. When the schedule becomes booked, the Scheduler will direct everyone in dispatch on the first available time for taking additional orders.
• Sick or Late Drivers – An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It.
• Tracking – The Scheduler will track the progress of orders at all dispatch regions and direct truck movement between dispatchers as deemed necessary to maintain service.
• Plant Closings – Scheduler will confer with the Customer Service/Dispatch Manager and direct dispatchers when to close plants because of lack of work, scheduled plant shut‑downs for maintenance or seasonal closings and help reschedule orders. At night, before leaving, the Scheduler will communicate to the plants any special mixes, products or considerations affecting concrete production the next day.
• Truck Breakdowns – Drivers contact the Scheduler; the Scheduler informs the dispatcher, contacts the shop, emails the managers, and dispatches a truck foreman if needed for safety.
• Accident/Incident – In the event of an accident/incident the Scheduler works with the dispatcher to notify emergency services, dispatch truck foremen or field personnel, and email the managers and safety department.
• Customer Communication – The Scheduler calls or directs other dispatch personnel to call customers if there are questions or if service will be late or interrupted. He or she also initiates five calls per week to customers regarding their service and logs results.
• Safety & Plant Meetings – Scheduler confers with Customer Service/Dispatch Manager to schedule all plant and driver safety meetings.
• Dispatching – The Scheduler will also be responsible for dispatching the day should the Dispatcher be absent for any reason.
• Daily “Key Order” Management – Scheduler works with the Dispatcher at the start of the day on a plan to alert batchmen, truck foreman and drivers of any “Key Orders” flagged by the Quality Control Manager.
• CSR/Order Taking – Customer Service Representatives answer the phone promptly, take the customer’s order in a detailed, timely, professional manner, promote value‑added products, repeat the order, negotiate delivery times, solve problems and foster lasting business relations.

• Minimum high school education – business, logistical and/or communicational training. Building industry background desirable.
• Must be able to multi‑task with excellent organizational and planning skills.
• Good computer skills with knowledge of current operating systems and office suites.
• Able to analyze problems quickly and make good decisions.
• Reliable attendance and work record.
• Good phone and communication skills.
• Thorough and detail‑oriented.
• Must be willing to work longer hours.
• Able to handle pressure and stress while staying composed.
• Must demonstrate teamwork ethic.
• Must work and communicate well with dispatch employees and other departments.

• On‑time delivery…