Assistant Location Manager

Assistant Location Manager – New Britain, CT

First Student is seeking an experienced and motivated Assistant Location Manager to support our New Britain, CT operation. In this role, you will work closely with the Location Manager to oversee daily transportation operations, support employees, promote safety, and ensure exceptional service delivery for our customers and communities.

At First Student, our leaders are a direct reflection of our commitment to safety, operational excellence, and customer service. If you're looking for an opportunity to grow your career with North America's leading school transportation provider, we'd love to hear from you.

• Competitive salary based on experience and qualifications
• Medical, Dental, and Vision benefits
• 401(k) with company match
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Tremendous career advancement opportunities across North America
• Positive and rewarding work environment
• Ongoing leadership development and training
• Perk Spot employee discount program

• Support the Location Manager in overseeing daily transportation operations
• Ensure home-to-school routes are covered in a timely and efficient manner
• Interface with drivers regarding concerns, attendance, performance, and operational issues
• Investigate customer and client complaints and coordinate resolutions
• Ensure achievement of on-time performance goals
• Monitor driver safety and conduct Injury Prevention (IP) contacts to identify and resolve safety concerns
• Assist with employee coaching, performance management, and development
• Assist with reviewing and resolving union grievances
• Ensure dispatch staff assign spare drivers and buses as necessary to maintain service levels
• Audit and correct athletic trip invoices in accordance with company guidelines
• Support recruiting, onboarding, retention, and employee engagement initiatives
• Help maintain compliance with company policies, customer requirements, and safety standards
• Assist with operational planning and problem resolution to ensure service excellence

• High School Diploma or equivalent required
• 3–5 years of transportation, logistics, operations, or related experience preferred
• 2–3 years of supervisory or leadership experience preferred
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Familiarity with basic vehicle maintenance and mechanical processes
• Strong organizational, communication, and problem-solving skills
• Ability to effectively prioritize tasks in a fast-paced environment
• Ability to work extended hours when operationally necessary, including occasional weekends
• Valid driver's license and reliable transportation required
• Ability to travel within the service area as needed

First Student is North America's leading school transportation provider, serving more than 1,250 school districts and completing over 5.5 million student journeys every day. Our commitment to safety, reliability, and customer service helps ensure students arrive safely to and from school while supporting the communities we serve.

If you're ready to grow your leadership career and make an impact in a dynamic transportation environment, apply today.

Apply today and help move the next generation safely forward.

First Student is an Equal Opportunity Employer.