Manager, Student Health Insurance Office
Listed on 2026-08-07
-
Administrative/Clerical
Administrative Management -
Management
Administrative Management
Manager, Student Health Insurance Office
Recruitment/Posting Title Manager, Student Health Insurance Office
Job Category
Job Category Staff & Executive - Finance/Accounting/Purchasing
Department
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration ( UFA ) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes.
We supply the university’s financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers’ standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit (Use the "Apply for this Job" box below)..
Posting Summary
Rutgers, The State University of New Jersey is seeking a Manager, Student Health Insurance for the department of Risk Management and Insurance. Reporting to the Assistant Director of Risk Management and Insurance, this position oversees the Student Health Insurance Office ( SHIO ) and the Student Health Insurance Program ( SHIP .)
Among the key duties of this position are the following:
- Implements, administers and continuously improves established policies, procedures and operational processes relating to the Student Health Insurance Office.
- Provides technical guidance and operational support to cross-functional teams to ensure consistent administration of the Student Health Insurance Program.
- Serves as the primary point of contact for the Rutgers Community regarding the SHIP inquiries, addressing procedures, resolving issues and handling special exceptions.
- Proactively identifies, prioritizes and resolves accounting issues relating to the SHIP .
- Coordinates the compilation, reconciliation and validation of financial data sets, utilizing various financial and database reports from multiple systems.
- Effectively directs third-party vendor staff to perform tasks related to effective and efficient outcomes associated to the SHIP .
- Ensures compliance with HIPAA , FERPA , GLBA , and University regulations and policies.
- Manages the Rutgers Hard Waiver Policy in collaboration with third party vendors, Student Accounting, Global Services, Office of Academic Affairs, and Deans and Directors, ensuring compliance and addressing special considerations.
- Oversees communication efforts directed at eligible students regarding SHIP waivers or enrollment.
- Oversees and facilitates students enrolled in one of the five student health insurance plans with enrollment procedures, claim discrepancies, claim appeal letters and benefits explanation.
- Serves as liaison between the Rutgers community, providers, brokers and the insurers.
FLSA
FLSA Exempt
Grade
Grade 06
Salary Details
Minimum Salary
Minimum Salary
Mid Range Salary
Mid Range Salary
Maximum Salary
Maximum Salary
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to…
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