Energy Efficiency Program Administrator

Job Title: Program Administrator – Energy Efficiency

Location: New Brunswick, NJ

Position Type: Full-time position

• Coordinate with internal and external stakeholders to ensure program meets monthly targets.
• Client interface and satisfaction; including regular meeting cadence and communication.
• Validate projects have met program requirements and conduct QA review of projects.
• Update all manuals, guidelines, FAQs, internal and external documents.
• Coordinate with client to ensure program documents are up to date.
• Manage document review/approval process with client.
• Review and analyze pipeline data/reporting.
• Track, investigate, and resolve customer and Trade Ally escalations.
• In-depth understanding of all aspects of project processing and savings methodologies.
• Cross-team and management collaboration to ensure best practices.
• Provide feedback and manage continuous improvement initiatives.
• Demonstrated team player comfortable working in a fast-paced and dynamic environment.
• Understanding of pipeline management and resource allocation.
• Demonstrated success in developing and maintaining customer, client, and vendor relationships with high level of satisfaction.
• Professional presence with desire to improve processes and exceed program savings goals.
• Experience providing a quality assurance review of projects.
• Understand all aspects of Energy Efficiency programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels.
• Regularly contribute to the development of new concepts, techniques, and standards.
• Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives.
• Learn, understand, and apply energy efficiency principles and mathematical models.
• Provide timely client support with a commitment to customer satisfaction.
• Familiarity with a wide range of technical, customer, and competitive regulatory, political, and environmental issues inherent in the delivery of energy efficiency programs.
• Apply appropriate principles, theories, and concepts to complete assignments within the timeframe required.
• Participate in and deliver internal and external training.
• Participate in and attend Outreach events and conferences.
• Must have reliable transportation.
• Must have a valid driver’s license and a clean driving record.
• Develop necessary program management tools for monitoring project progress/performance for proactive intervention and issue resolution.
• Ability to present program details to different audiences for the purposes of recruitment, training, and communicating participation requirements.
• Utilize appropriate version control and approval processes to update program guides and supporting material.
• Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.
• Eligibility to work in the United States.
• Ability to attend site visits throughout the State of New Jersey.
• Proficiency in MS Office and use of Customer Relationship Management (CRM).
• Ability to work with culturally diverse customers and contractors effectively and respectfully.
• Excellent oral and written communications skills.
• Critical thinking, analytical, and problem-solving skills.
• Team-oriented, hands‑on, adaptive, and client‑focused.
• Excellent time management and organizational skills.

• Experience in the energy and/or utility industry
• LEED or CEM credentials

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging authority and SME in related discipline.