Receptionist, Customer Service​/HelpDesk

Location:

One Robert Wood Johnson Place, New Brunswick, NJ 08901

Job Title:

Receptionist

Location:

Main Hospital - New Brunswick

Department Name:
Concierge

Req #:

Status:
Hourly

Shift: Evening

Pay Range: $18.26 - $18.90 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

At RWJBarnabas Health, every interaction matters. As a Receptionist, you'll be the first friendly face and welcoming voice that patients, families, visitors, and staff encounter when they enter our facility. Your professionalism, compassion, and commitment to exceptional customer service help create a positive experience from the moment someone walks through our doors.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to welcome you to our team.

As a Receptionist, you'll play an important role in creating a welcoming, safe, and organized environment for everyone who visits our facility. Your responsibilities may include:

• Greeting patients, visitors, and staff with professionalism, warmth, and courtesy.
• Providing accurate information and directions while anticipating the needs of patients and guests.
• Answering incoming telephone calls promptly and routing calls according to departmental procedures.
• Monitoring the reception and information desk to ensure exceptional customer service throughout each shift.
• Issuing and collecting visitor passes while following hospital security protocols.
• Assisting patients and visitors with general questions, parking information, and way finding.
• Monitoring visitor activity and reporting safety or security concerns to the appropriate personnel.
• Supporting volunteer activities and assisting with volunteer coordination at the information desk.
• Maintaining a clean, organized, and welcoming reception area.
• Providing administrative support and assisting with additional Reception Services and Security Department responsibilities as needed.

• You genuinely enjoy helping others and creating positive first impressions.
• You remain calm, professional, and compassionate in busy environments.
• You have excellent communication and interpersonal skills.
• You enjoy multitasking and balancing customer service with administrative responsibilities.
• You work well independently while collaborating with security, volunteers, and hospital staff.
• You have strong attention to detail and can follow established procedures with accuracy.
• You value teamwork and understand the importance of providing exceptional patient experiences.

Qualified candidates will possess:

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
• Basic computer proficiency and the ability to learn hospital systems.
• Ability to remain organized while managing multiple responsibilities.
• Strong problem-solving skills and sound judgment.
• Commitment to maintaining confidentiality and professionalism.

• Full-Time, 40 Hours Per Week
• Evening Shift, 2:00PM-10:30PM
• Rotating Weekends & Holidays Required

At RWJBarnabas Health, you'll join New Jersey's largest academic health system and become part of a team dedicated to delivering compassionate, patient-centered care. As a Receptionist, you'll play an essential role in creating a welcoming environment while helping patients and visitors feel supported from the moment they arrive.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer