Project Associate II

About Us

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
• Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.
• Follow all policies and guidelines set by company.
• Maintain confidentiality regarding company and participant information.
• Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills.
• Must be able to prioritize and work both independently and as part of a team.
• Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods.
• Intermediate experience in MS Word, Excel, PowerPoint, and Access.
• Bilingual (English/Spanish).

• Customer-centric mindset
• 2+ years of relevant experience
• Passionate about making a difference.
• Love working with people.
• Great oral and written communication skills (talking and listening)
• Quick learner who is eager to improve professional skills.
• Ability to actively listen and take initiative to seek actionable solutions to customer goals.
• Flexible with the capacity to thrive in a high-change business environment.
• An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
• Experience in inside/outside sales or appointment setting is a plus.

• Minimum of 7 years’ experience in administrative services.
• Associates degree from an accredited college in a related discipline, or equivalent experience.

Candidate will be required to travel to local New Brunswick, NJ marketing events and conferences as required.

NOTE:

Candidate must be New Jersey Resident and reside in New Jersey.

TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

* These benefits are applicable to US employees depending on their employment status (full time, part time, or…