Project Assistant I Job New Brunswick area,New Jersey USA,Engineering

About Us

TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team, you’ll discover a world of opportunities to connect with innovative thinkers, forge your path, and have fun tackling the world’s most challenging projects.

At TRC, Member of WSP, you can have a rewarding career on every level.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview

As a Project Assistant, you will answer incoming calls, respond to emails, and make outbound calls to customers that have expressed interest in participating in energy efficiency programs. Your knowledge and understanding of program opportunities and benefits to participation will increase customer participation and lead to an increase in scheduling appointments with contractors. Your ability to engage the customer in both verbal and written formats increases customer satisfaction.
Your attention to detail and ability to prioritize tasks permit you to control the pace and flow of customer inquiries and requests. Finally, your desire to contribute to the customer experience means you use your active listening skills to empathize with the customer and create a professional and courteous experience for all.

Responsibilities

Along with our team of project managers and technical experts, the successful applicant will play a key role in implementing energy efficiency programs. Duties may include:
Tracking program participation status.
Initiating contact with program participants via phone and email to qualify their participation.
Data entry, review and processing of incentive applications including research/resolution of problem applications, and outreach to the customer for required information, as needed.
Managing program documentation and maintaining CRM database.
Coordinating and supporting team meetings, preparing agendas, minutes, et
Providing project tracking, reporting, and invoicing support, tracking program participation status, and other administrative duties.

Qualifications

Eligibility to work in the United States.
Bachelor’s degree with 2-5 years related experience.
Academic and / or professional experience displaying a strong interest in sustainability, green building or energy efficiency is preferred.
Strong computer skills with proficiencies in Microsoft Office and internet searches. Basic knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. Ability to work with Excel workbooks and to create and upload documents and files.
Excellent verbal and written communication skills with a professional demeanor and top-notch customer service skills.
Detail orientated and able to manage multiple tasks simultaneously.
Ability to multitask and work independently as well as effectively within a team…