Manager Payments

Job Title

Key Responsibilities:

• Preparation and assessment of key banking and approval processes to include the following:
• Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, Customer refund request and Manual customer transactions, including direct bank wire deposits.
• Work closely with the Finance team to complete daily reconciliations and assist with all payment requirements
• Work closely with the Client Relations team to answer inquiries related to all things payments related and facilitate customer contact where necessary
• Coordination with Compliance regarding submission of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
• Working with others in Operations and Compliance to regularly send internal reports such as payment gateway statistics and chargeback statistics, payment performance, fraud trends, chargeback ratios, customer payment behavior and other key metrics.
• Analyze transaction data to identify emerging risks, opportunities for automation, and areas for process improvement, identifying fraud risks and mitigating the risk of loss
• Review and investigate customer activity to minimize fraud, ensuring all payment processes comply with NJDGE regulations
• Configuring and tuning automated fraud rules and payment checks to improve approval rates while minimizing risk
• Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
• Work with Operations & Compliance to manage and oversee KYC workflows, ensuring all customer verifications are completed accurately and in compliance with regulatory requirements.
• Work with the Compliance, Operations and Marketing teams to assess risk profiling of customers
• Close and notify customer accounts where appropriate

Strong work ethic. Is accountable, works smart and pushes self and others for results

• Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
• Monitor and optimize both automated and manual payment review processes to ensure efficiency, accuracy, and compliance with regulatory requirements.
• Collaborate with Product and IT to test, validate, and enhance payment flows, automated rules, and fraud detection tools.
• Oversee implementation and tuning of automated checks

Excellent communication skills, both written and verbal, and is effective in a variety of communication settings, i.e. one to one, small and large groups, and among diverse styles and position levels

Innovative and comes up with useful ideas that are new, better, or unique

Learns quickly. Takes on the challenge of unfamiliar tasks

Willingness to work nights, weekends, and holidays

Essential Requirements:

• Bachelor level degree or relevant work experience
• 2+ years of experience in a payments, fraud, AML, or other relevant analytical role
• 1+ years in iGaming work experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Knowledge/

Work Experience:

Must be able to qualify for and maintain all required New Jersey Division of Gaming Enforcement (NJDGE) licenses and approvals, and reside and perform work within the State of New Jersey.

Language

Skills:

• Proficiency in English is required

Mathematical Skills & Reasoning Ability:

• Must be able to operate independently and make decisions
• Must have basic arithmetic skills
• Must be able to analyze complex documents
• Must be able to reconcile complex bank accounts

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel…