Patient Manager

Job Title:

Manager

Location:

Barnabas Health Medical Group

Department Name:
Comprehensive Primary Care Prg

Req #:

Status:
Salaried

Shift: Day

Pay Range: $83,156.00 - $ per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Experience Manager serves as the strategic lead and primary resource for all patient experience initiatives within the Medical Group, partnering with practice leadership, providers, and frontline teams to drive a culture of patient-centered care grounded in dignity, respect, and accountability. This role leverages patient experience data, including Press Ganey insights, to identify trends, inform leadership decisions, and translate feedback into measurable coaching plans and targeted improvement strategies.

Acting as an internal coach and subject‑matter expert, the Manager reinforces best practices such as AIDET, Service Recovery, rounding, and skills‑based training to enhance both patient and team engagement. The position collaborates with Corporate Patient Experience on system‑wide initiatives, oversees Language Services, conducts environmental assessments, ensures patient rights are upheld, and aligns all efforts with organizational values and strategic priorities to drive sustainable improvement in patient satisfaction and overall performance.

Daily travel throughout the state of New Jersey, covering RWJBarnabas Health Medical Group service areas.

Required:

• Associates Degree
• Healthcare Experience
• Must have excellent oral and written communication skills
• Proficiency in computer programs such as MS Word, Excel, and Outlook
• Action oriented, demonstrating the ability to handle a heavy work load, demands and to trouble shoot issues timely when required,
• Provides timely, confident, reliable and friendly services to both our staff and patients
• Utilization and understanding of medical terminology
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
• Must possess a valid NJ Driver's License and dependable transportation
• Daily travel throughout the state of New Jersey, covering RWJBarnabas Health Medical Group service areas

Preferred:

• Two (2) Years’ of Healthcare Experience
• Patient relations Experience

• Engaging leaders and team members to champion the patient-centered experience,

• Gather, analyze, and interpret data from various sources to identify strengths and weaknesses; communicate data to inform, inspire and encourage leaders to support the patient-centered experience

• Champion and facilitate the creation of an ideal patient and family experience; utilize proven coaching methodologies for change and improvement; remain informed on current Patient Experience movements in literature and expert resources

• Promotes the Medical Group’s experience strategy into measurable and accountable coaching plans; collaborates with leaders in promoting a culture of caring and connection to purpose
• Serves as internal coach and best practices resource to multiple stakeholders
• Coach and support all levels of leadership and team members and patients on the importance of how to impact the patient experience through prescribed tactics (i.e. AIDET and Service Recovery) by rounding on team members, attending meetings and leading skills labs
• Assists practice leadership with understanding their patient experience reports and identify potential areas of opportunity for improvement
• Utilizes team building to promote a conducive workplace environment,
• Interprets and promotes the organization s values, strategic plan, and goals and objectives to encourage ownership and personal accountability,
• Designs and monitors the overall effectiveness of the Coaching plan via process and outcome metrics
• Conducts environmental assessments and follows up with…