Patient Services Coordinator

As a Patient Services Coordinator you will play a crucial role in ensuring the smooth and efficient operation of the front desk and administrative functions within the Practice. You will work in a fast-paced environment and communicate effectively with a wide range of stakeholders. This role is one of the most important in the practice, providing the link between patients and clinicians and taking responsibility for ensuring a positive experience for our patients.

• To create a welcoming and friendly environment for patients when they are in the surgery, by overcoming communication barriers and treating patients with compassion and respect.
• Create and manage Askmy
  
  GP requests through active signposting.
• Registering new regular and temporary patients, in accordance with Practice guidelines.
• Co-ordination of electronic patient records, updating with clinical documents and any action taken regarding patient care.
• Ensuring accuracy of clinical documents/referrals and transmitting appropriately, whilst complying with local and national referral guidelines.
• Manage incoming post and documentation, coding documents and ensuring follow up actions are complete.
• You will also become a Shift Leader for the team once per week, with duties including allocating tasks to admin team members, scheduling break times to ensure adequate cover, and taking responsibility for the effective completion of work during the shift.

At Glastonbury Health Centre, we pride ourselves on taking a holistic approach to health and well being. By combining the advances of health care with the core values of the traditional local doctor, we aim to provide a comprehensive, personal, and faithful General Practice service. We have just around 6,100 patients and the clinical and administrative teams work hard to preserve the excellent core values of General Practice.

We are also a training practice for GP Registrars who work under supervision, learning the complexity and breadth of General Practice, whilst training to become GPs.

As a Patient Services Coordinator you will play a crucial role in ensuring the smooth and efficient operation of the front desk and administrative functions within the Practice. You will work in a fast-paced environment and communicate effectively with a wide range of stakeholders. This role is one of the most important in the practice, providing the link between patients and clinicians and taking responsibility for ensuring a positive experience for our patients.

Job duties

Leadership:

Become a Shift Leader responsibilities to include:

• Allocating incoming Askmy
  
  GP requests.
• Acting as a point of contact for clinicians with queries.
• Ensuring all bookable appointments available are utilised on the day.
• Allocating tasks to admin team members (for example emails, tasks, rescheduling appointments).
• Scheduling break times to ensure adequate cover, if necessary.
• Check CCAS slots on EMIS and creating askmy
  
  GP requests for patients who have been booked in by OOH.
• Take responsibility for the effective completion of work during the shift, escalating any challenges to senior management.
• Handover to the next shift leader (morning shift only).
• Ensuring urgent requests and lock-up is completed (afternoon shift leader only).
• Supporting the creation and introduction of administrative protocols and inspiring positive change to maximise efficiency.
• Contribute to key quality improvement projects and new initiatives to promote continuous improvement, achieve practice objectives and provide patients with the most effective care.
• Represent the Patient Services team at Practice and PCN MDT huddles.
• Actively participating in the leadership and training of administrative team members. This may include attending additional training courses and staying up to date with general practice protocols.
• Display flexibility to adapt and take on new responsibilities as and when they arise in line with the Practice development plans.
• Display flexibility and willingness to take on new duties from day to day in line with practice workload.
• Be open to change and professional development, learning new skills and participating in…