EBusiness Support

MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSCTechnology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

The main objective for a E-Business Support Representative is to develop, coordinate, implement, and manage all EDI (Electronic Data Interchange)-related developments for Mediterranean Shipping Company USA. The position serves as the primary link between the business and any data-trading partners; they work with all trading partners to determine the type of data they would like to trade and develop guidelines and specifications for data exchange.

E-Business Customer Support Representatives are responsible for analyzing and designing specifications used for new implementation or enhancements and extensions in EDI applications, interfaces, and mappings.

• Establishing contact with trading partners and customers and communicating in a professional and courteous manner
• Addressing all customer and internal user inquiries efficiently and effectively
• Monitoring and analyzing the data exchanged with all partners as and when required
• Conducting appropriate investigation and troubleshooting of any data inconsistencies
• Analyzing and reporting to responsible parties for all issues that require attention to avoid future failures
• Working with all employees in all levels, departments, and external agencies of MSC to support accurate, proper data exchanges
• Coordinating EDI integration projects between customers, MSC process owners and development teams
• Providing support for all customer-facing applications

• Full Time, Hybrid Position in Warren, NJ
• Candidate MUST be able to reliably commute daily.
• Availability for travel may be required after gaining sufficient knowledge.

• 401(k)
• 401(k) matching
• Health, Dental, Vision insurance
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave

• Bachelor’s degree in a relevant discipline
• 2+ years of industry experience working with EDI technologies
• Excellent interpersonal and multitasking skills are required
• Good analytical skills and the ability to easily read and understand complex documents and procedures are necessary
• Shipping or accounting knowledge at a functional or business unit level
• Experience with EDI standards and processes ANSI X12 and/or EDIFACT
• Microsoft Office Suite
• Windows 7, 10
• SQL
• ANSI X12/EDIFACT
• XML
• HTML