Customer Service Representative

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Information About Our Company: Accu Title provides innovative, cloud-based solutions for the title insurance industry. Our mission is to streamline the real estate transaction process through reliable, intuitive, and industry-compliant software. With a Suite of Products, we are committed to excellence and customer satisfaction.

Work Location: Remote, East Coast preferred

Job Description:
This position is for a Customer Service Representative (CSR) for software used in the title insurance industry. The ideal candidate will be able to assist customers with technical questions relating to the software, diagnose and correct certain computer related technical issues, as well as real estate/title insurance substantive questions. Daily tasks include answering client calls and emails, assisting and troubleshooting any client issues to resolution, testing any software changes and updates, providing software updates to clients, and formatting documents for Underwriters as assigned.

Requirements: High School Diploma or GED. 2+ years of sales/customer service. Previous experience in insurance closing and title customer service.

Responsibilities:

• Answering calls and emails from clients regarding software issues/questions
• Adding and/or removing client logins as well as resetting passwords
• Document Management – formatting, organizing what is available for clients, delegating who will work on formatting templates, in-house document proofing
• Scheduling and preforming updates
• Software testing when applicable
• Track and manage compliance emails for new updates to our software (rates, forms, etc.)
• Adding new and revising existing state and underwriter documentation
• Monitor state and underwriter changes, using the Dev Ops channel to notify when new programming may be necessary for required changes
• Email Cataloging

Skills and Qualifications:

• Multitasking
• Proven Ability to be Customer-Focused:
  Consistently delivering high-quality service
• Strong relationship building and managing skills
• Excellent advisory skills to make appropriate recommendations based on client needs and provide advice
• Demonstrated ability to work within various technology platforms e.g. email, websites, and social media
• Excellent written and oral communication skills
• Ability to understand application and technological terms/vocabulary
• Strong presentation and project management skills
• Ability to deliver complex content in a way your audience can understand

Compensation & Benefits: Competitive salary based on experience | Comprehensive benefits package (Medical, Dental, Vision, Life Insurance, 401(k)) | Paid vacation, sick leave, and company holidays | Flexible, relaxed, and collaborative work environment.

Ship Bottom, New Jersey – June 4th, 2025 — Accu Title, a leading provider of cloud-based title management platforms, is pleased to announce a new Bundle and Save perk exclusively for clients using its platforms, starting with Closers’ Choice. In partnership with Real...

Accu Title, a leading provider of title management technology solutions, has been named the winner of a Gold Stevie Award in the Company of the Year – Real Estate – Medium category and a Silver Stevie Award in the Achievement in Growth category in the 23rd Annual American Business Awards.

Ship Bottom, New Jersey – March 27, 2025 — Accu Title, a leading provider of innovative, cloud-based title management solutions, is proud to announce the addition of Kurt Ott as Senior Director of Sales. A highly respected figure in the title technology space, Ott brings decades of experience and a proven track record of helping title professionals thrive in a rapidly evolving industry.