Desk side L1
Job in
New Brunswick, Middlesex County, New Jersey, 08933, USA
Listed on 2026-02-12
Listing for:
Rarefied IT Solutions Inc
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Desk side support L1
Open positions: 5
Location:
NJ (onsite)
Contract/Fulltime JD-
- Provide on-site desktop support for hardware, software, and connectivity issues.
- Perform hands-and-feet support for servers, network devices, and infrastructure.
- Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
- Coordinate with remote teams to escalates and resolve complex issues.
- Manage Service Now tickets, ensuring timely and effective user communication.
- Maintain accurate asset records and adhere to ITIL service practices.
- Prioritize First Call Resolution (FCR) and improve Tech CSAT scores.
Job /HY/SA/07/26
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