Collections IT Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions  New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Consumer Lending (Credit Cards, Personal Loans, Auto Loans)

• Full Benefits
• 28 PTO Days including company holidays

• Provide technical support and domain expertise in collections processes.
• Utilize Temenos Akcelerant to manage and streamline collections operations.
• Collaborate with cross-functional teams for system integration and performance.
• Troubleshoot and resolve issues in collections applications.
• Maintain documentation for system configurations and operational procedures.

• Experience in the banking collections life cycle.
• Proficiency with Temenos Akcelerant.
• Strong analytical and problem‑solving capabilities.
• Effective communication and collaboration skills.

Occasionally to NYC

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.