Guidewire Incident Management Lead
Listed on 2026-02-12
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IT/Tech
Systems Analyst, IT Consultant, IT Support, IT Project Manager
Senior Associate US TAG at Value Momentum Inc
At Value Momentum’s Technology Solutions Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas:
Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise
8–12 years in IT, with strong Guidewire expertise (Policy Center, Billing Center, Claim Center) and Incident Management experience.
Lead technical operations for incident management in Guidewire environments, ensuring SLA compliance, service restoration, and continuous improvement across production support.
Key Responsibilities:- Acknowledge and triage incidents within SLA.
- Provide workarounds or permanent fixes for production issues across Guidewire modules.
- Drive root cause analysis and implement preventive measures.
- Guide L2/L3 teams in diagnosing and resolving complex incidents.
- Monitor batch jobs, integrations, and system alerts; coordinate with Dev Ops and Security teams.
- Ensure adherence to ITIL principles and internal quality standards.
- Collaborate with business analysts and client SMEs for requirement clarification.
- Communicate incident status and resolution progress to delivery managers and customers.
- Maintain knowledge base and best practices for incident handling.
- Lead change management for scope adjustments and emergency fixes.
- Track KPIs like MTTR, SLA adherence, and defect leakage.
- Assign work, mentor team members, and ensure technical execution.
- Conduct training on Guidewire tools, debugging, and integration monitoring.
- Strong functional and technical knowledge of Guidewire Insurance Suite (Policy Center, Billing Center, Claim Center).
- Hands‑on experience with incident lifecycle management, ITIL processes, and SLA governance.
- Proficiency in GOSU, Guidewire configuration, and integration (SOAP/REST APIs).
- Familiarity with batch processes, messaging frameworks, and deployment architecture.
- Ability to lead cross‑functional teams and manage client expectations.
Certifications:
- Guidewire ACE or Certified Professional in Policy Center, Billing Center, or Claim Center.
Seniority level:
Mid‑Senior level
Employment type:
Contract
Job function:
Information Technology
Industries: IT Services and IT Consulting
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