Senior Manager, Data Transformations, Project Osprey

Role Summary

Senior Manager, Data Transformations for Project Osprey. Part of the Global Services Strategic Solutions and Commercial Services Organization in the Digital and Data Capabilities and Service Excellence team. This role supports data-driven strategies for the DePuy Synthes separation and ensures data is treated as an asset across Global Services. The position is hybrid and available in multiple US cities, including New Brunswick, NJ and Tampa, FL.

• Data Workstream Management:
  Oversee and lead data work streams on projects within SCS and across the enterprise, working closely with project teams to define data and reporting requirements, timelines, and deliverables.
• Shape and drive the GS Service Mgmt, Experience, and Capabilities planning, approach, and execution of the DPS separation activities and data requirements, including aligning end-to-end processes to SCS-managed system capabilities.
• Provide oversight of end-to-end process impacts as functions establish operating/run states and prepare for separation and TSA exits.
• Primary contact for DPS-related process changes or challenges requiring support of SCS-managed systems and capabilities (Service Now, Genesys, Service Performance Reporting, etc.).
• Drive continuous evolution of the TSA exit plan in coordination with functional stakeholders to ensure SCS managed systems are prepared for shifting exit plans.
• Monitor and mitigate risk management aspects of program delivery.
• Primary point of contact for new DPS and data capabilities requiring contact center support, escalations, process changes, or training.
• Responsible for the successful execution of TSA exit from SCS managed systems in coordination with the Osprey Transformation team.

• Establish and maintain an integrated roadmap identifying TSA exit plans across functions and services, and their impacts on the SCS TSA exit plan.
• Coordinate with cross-functional stakeholders to define and develop a review process for TSA-supported services.
• Manage the review of SCS TSA costs, ensuring alignment across resources, licenses, and support capabilities for a successful TSA period.
• Ensure end-to-end process documentation is maintained throughout the TSA period, staying aligned with evolving dispositions across the GS functions.
• Engage and shape the training and communication needs in partnership with the Change and Communications team as individual processes exit TSA.
• Support contact center strategy and operations throughout the TSA period, ensuring representation across functional dispositions and TSA exit strategies.

• Exhibit an unbiased and integrated approach towards business partnering.
• Execute global Strategy & Solutions in line with taxonomy.

• Generate ideas, foster a continuous improvement mindset, and implement opportunities to improve processes and data efficiency.
• Execute improvements in line with global standards.

• 8-10 years of experience in data analytics, data governance, data management, or related field, preferably in a global or multinational organization.
• Strong knowledge of data management principles, data governance frameworks, data analysis and visualization, industry best practices, and data analytics tools and technologies.
• Excellent project management skills, with experience managing complex projects from initiation to completion.
• Experience driving large-scale transformations with competing priorities to deliver optimal capabilities.
• Analytical skills and experience leading risk-based oversight programs.
• Strong leadership abilities with the capability to motivate and inspire team members and promote a data-centric culture.
• Effective communication and stakeholder management skills, with the ability to influence and build relationships at various levels of the organization.
• A proactive and results-oriented mindset, with the ability to prioritize tasks in a fast-paced environment.
• Experience in ensuring data reliability, accuracy, and consistency.
• Strong critical thinking and problem-solving skills.
• Consistent track record of working cross-functionally.
• Flexibility and adaptability to thrive in a multifaceted environment.

• Advanced Analytics
• Critical Thinking
• Data Analysis
• Data Privacy Standards
• Data Quality
• Data Reporting
• Data Savvy
• Data Science
• Data Visualization
• Developing Others
• Digital Fluency
• Inclusive Leadership
• Leadership
• Performance Measurement
• Process Optimization
• Relationship Building
• Stakeholder Engagement
• Statistical Computing
• Strategic Thinking

• Travel, occasional up to 20% domestically.