ServiceNow Lead Architect-HRSD

Service Now HRSD Lead Architect
Altiore | Hybrid – New Brunswick, NJ | Contract

Altiore is an AI‑led consulting firm that partners with CXOs and enterprise leaders to tackle complex digital transformation challenges — combining deep industry expertise, structured thinking, and pragmatic execution to turn strategy into measurable outcomes. We operate at the intersection of AI, enterprise platforms, and operational excellence. Boutique feel, enterprise depth.

We’re looking for a Service Now HRSD Lead Architect who can own the architecture and delivery of enterprise‑scale HR Service Delivery solutions — someone who thinks in systems, communicates with clarity, and knows what good looks like on the Service Now platform.

This is a high‑visibility role. You’ll serve as the trusted technical authority for a major HR transformation program, working directly with HR, IT, security, and executive stakeholders — and leaving behind a platform that’s scalable, secure, and built to last.

• Lead end‑to‑end architecture, design, and implementation of Service Now HRSD solutions across discovery, build, testing, deployment, and hypercare
• Translate complex business requirements into scalable solution designs, roadmaps, and governance frameworks
• Define data models, workflows, security frameworks, and integration patterns aligned to Service Now best practices
• Provide technical leadership and mentorship to development teams and implementation architects
• Review configurations, customizations, scripting, workflows, and business rules to ensure quality and standards adherence
• Act as a trusted advisor to HR, IT, and senior business stakeholders throughout the engagement
• Architect integrations between Service Now and enterprise systems — HRIS, Active Directory, SAP, payroll platforms — using REST/SOAP APIs and integration frameworks
• Ensure secure, reliable data exchange across the enterprise ecosystem

• Lead migration of HR records, documents, and knowledge assets from SharePoint and legacy repositories into Service Now
• Define governance standards, PII controls, retention policies, and compliance requirements across the migration lifecycle
• Ensure data integrity, traceability, and auditability of all migrated content
• Identify opportunities to optimize workflows, integrations, and platform adoption
• Lead upgrades, enhancements, and roadmap planning initiatives

• 10–15 years of overall IT experience; 5+ years focused on Service Now solution architecture
• Proven track record leading enterprise‑scale HRSD implementations and transformation programs
• Deep platform knowledge: architecture, HRSD modules, scripting, customization, workflows, and governance
• Strong integration experience: REST/SOAP APIs, HRIS/ERP data flows, security standards
• Experience migrating content from SharePoint and legacy systems into Service Now
• Solid understanding of PII handling, data governance, and compliance practices
• Excellent communication and stakeholder management skills — you can hold the room with an engineer and with a CHRO
• Service Now CSA and CIS‑HRSD certifications required

• CIS‑ITSM, CAD, CTA, or additional Service Now certifications
• Exposure to Legal Service Delivery (LSD) and/or Source‑to‑Pay (S2P)
• Experience advising senior leadership on platform strategy and roadmap planning
• Background leading geographically distributed teams

• Location: Hybrid — Client site in New Brunswick, NJ
• Type: Contract
• Experience: 10–15 years overall | 5+ years Service Now Architecture
• Primary Module: HRSD | Additional exposure to ITSM, LSD, S2P valued
• Required Certification: CIS‑HRSD
• Compensation: Competitive, commensurate with experience

If you’re a Service Now leader who thrives at the intersection of business strategy, enterprise architecture, and hands‑on delivery — we’d like to talk.