Director, Design

Position: Director, Experience Design
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Experience Design

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

We are searching for Director of Experience Design (XD) located in New Brunswick or Raritan, NJ.

Please include a link to your portfolio on your resume.

The Director of Experience Design (XD) for Med Tech is a senior leadership role responsible for defining and delivering end-to-end experience strategy across priority Med Tech platforms, including large-scale transformation programs such as Butterfly and associated commercial, service, and marketing ecosystems.

This leader serves as the accountable design leader for one or more global programs, partnering closely with Product, Technology, Commercial, Data, and Architecture leaders to drive insight-driven, user-centered experiences that improve outcomes, accelerate adoption, and deliver measurable business value.

The role operates at the intersection of experience strategy, design operations, and organizational transformation, ensuring that Experience Design is embedded as a strategic capability across Med Tech.

Experience Strategy & Vision

* Define and evolve the end-to-end experience vision across Med Tech platforms, grounded in user insights, business priorities, and technical feasibility

* Lead journey-led, insight-driven decision-making, ensuring product roadmaps reflect validated user needs and experience opportunities

* Translate complex workflows, data ecosystems, and business processes into intuitive, scalable user experiences

Digital Transformation & Executive Partnership

* Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI-enabled experiences)

* Influence product strategy, investment decisions, and prioritization through a strong human-centered design perspective

* Act as a thought leader, advocating for Experience Design in executive-level discussions

Design Leadership & Operating Model

* Serve as the design leader for global programs, ensuring alignment across business units, regions, and experience domains

* Collaborate with XD peers to establish and scale operating models (intake, prioritization, delivery)

* Lead, coach, and develop a high-performing global XD team and external partners, strengthening leadership bench and succession pipelines

Cross-Functional Alignment & Delivery

* Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction

* Foster a culture of collaboration, innovation, and continuous improvement across global teams

* Inspire and upskill cross-functional partners in design thinking and product excellence

Design Excellence, Systems & Governance

* Drive adoption and governance of design system to ensure consistency, scalability, and efficiency

* Ensure high-quality, consistent design outputs aligned to enterprise standards and accessibility requirements

* Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks

Insights, Measurement & Continuous Improvement

* Establish experience metrics and performance frameworks linking design outcomes to business impact

* Drive continuous testing, validation, and iteration through…