Sr Product Manager, Knowledge Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Technology Product & Platform Management

Technical Product Management

Scientific/Technology

New Brunswick, New Jersey, United States of America

Johnson & Johnson Services, Inc. is recruiting for the Senior Product Manager, Knowledge Management, located in New Brunswick, NJ.

HR Data & Intelligence sits at the heart of Johnson & Johnson’s HR Digital ecosystem, architecting the intelligence layer that shapes how the company understands, engages, and mobilizes its global workforce. This organization builds and operationalizes enterprise-scale data, analytics, and AI capabilities that do more than inform decisions—they reshape how HR plans, predicts, personalizes, and performs. By unifying data science, employee listening, knowledge management, and responsible AI, HR Data & Intelligence is transforming workforce signals into strategic advantage, ensuring HR is not only insight-led and future-ready, but a trusted steward of ethical, human-centered intelligence hin this ecosystem, Data Services is the business-owned data platform capability that ensures HR data is trusted, scalable, and analytics-ready.

The Senior Product Manager, Knowledge Management is responsible for operationalizing Johnson & Johnson’s HR Knowledge Management Strategy by bringing authoritative, AI‑ready HR knowledge to life across prioritized HR use cases. Reporting to the Head of Data Science Services, this role translates enterprise standards for HR knowledge—authority, structure, lifecycle, quality, and reuse—into day‑to‑day execution that enables trusted self‑service, consistent decisioning, and scalable AI‑powered HR experiences.

The Senior Product Manager, Knowledge Management partners closely with HR domain business process owners, Product Management, and other Data & Intelligence teams to ensure HR knowledge is authoritative, findable, current, and reusable across channels, including AI‑enabled workflows. The role is accountable for making the strategy real—implementing tooling, driving adoption, enforcing standards, enabling domain ownership, and ensuring high‑value HR knowledge is eligible for safe reuse at scale.

Operating at the intersection of knowledge architecture, governance, and experience delivery, this role plays a critical part in transforming HR knowledge from static content into a durable enterprise capability that improves employee experience, reduces risk, and enables the future of HR.

• Partner with HR and business leaders to shape and clarify high‑impact workforce and talent questions, translating business context into well‑defined analytical problem statements and testable hypotheses.
• Apply rigorous quantitative and qualitative methods to generate credible, decision‑relevant people insights across HR domains.
• Identify patterns and insights with repeatable value, distinguishing one‑time analyses from insights that should be scaled through enterprise analytics and decision products.
• Collaborate closely with Decision Products and other HR Data & Intelligence teams to translate validated insights into reusable metrics, analytics, and decision products, contributing domain context and analytical framing.
• Translate complex analyses into clear, compelling narratives that connect people insights to business outcomes and…