Head of HR Business Process Architecture

Business Architecture Leader

J&J HR has an ambitious Vision of digital-first, employee-centric workforce experiences that are simplified, personalized, and measurable. We are designing end-to-end journeys that use automation, data, and AI to orchestrate seamless support "in the flow of work," freeing employees, people leaders, and HR to focus on higher impact moments that matter.

As the Business Architecture Leader, you will be accountable for designing how people, process, and technology come together to deliver end-to-end, persona-centric HR experiences, with a primary focus on the employee experience across complex, multi-functional and multi-system environments.

This role operates as a business architecture and workflow design capability, sitting upstream of product build and system configuration. The leader owns the design of future-state HR workflows, ensuring HR services are intuitive, connected, and outcome-driven — before they are digitized, automated, or AI-enabled.

The role leads a team of workflow designers and works closely with HR process owners, Product Managers, Technology teams, Data & Intelligence, and Change leaders to ensure experiences are designed holistically and delivered consistently across platforms.

Responsibilities:

• End-to-End Workflow & Experience Design
• Own the design of end-to-end HR workflows across the employee lifecycle, viewed through the employee persona lens.
• Define how people, process, technology, and data work together across multiple HR systems and touchpoints.
• Design workflows that cut across functions, HR domains, and platforms, eliminating fragmentation and hand-offs.
• Ensure workflows are experience-led, policy-compliant, and operationally viable.
• Business Architecture & Future-State Design
• Act as the business architect for HR workflows, translating HR strategy and operating model intent into executable designs.
• Create and maintain future-state workflow blueprints, including:
• Process flows and decision points
• System orchestration and hand-offs
• Roles and accountability clarity
• Experience and interaction patterns
• Define the north-star process maturity (manual → automated → AI-assisted) before digital build begins.
• Multi-System & Orchestration Design
• Design workflows that operate across multiple HR systems (e.g., Core HCM, Talent, Learning, Service Delivery tools).
• Define workflow orchestration patterns, including when and how work moves between systems, teams, and channels.
• Partner with Technology and Product teams to ensure designs are architecturally sound and feasible, without owning system configuration.
• Team Leadership & Capability Building
• Lead and develop a team of business workflow designers, setting standards, methods, and quality expectations.
• Establish common design artifacts, templates, and playbooks for HR workflow design.
• Build capability in journey mapping, workflow modeling, experience design, and business architecture.
• Cross-Functional Partnership
• Partner with HR Operations, Product Owners, and Technology teams to ensure designs reflect real business needs.
• Act as a trusted design advisor to senior HR and Digital leaders.
• Ensure strong alignment between workflow design, product backlogs, and change/adoption plans.

Required Skills:

Business Alignment, Cyber Investigations, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Operations Management, Organizing, Regulatory Compliance, Scripting Languages, Software Development Management, Succession Planning, Systems Development, Systems Management, Technologically Savvy

Preferred

Skills:

Business Alignment, Cyber Investigations, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Operations Management, Organizing, Regulatory Compliance, Scripting Languages, Software Development Management, Succession Planning, Systems Development, Systems Management, Technologically Savvy

The anticipated base pay range for this position is: $ - $

Additional Description for Pay Transparency:

Subject to…