Quality Assurance Analyst

Service New Brunswick

Quality Assurance Analyst

Job Reference:

Pay Band 4

Open Competition

Multiple positions

Flexible location within New Brunswick

Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 700 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

As one of Atlantic Canada’s Top Employers, we offer flexible work options—including remote, hybrid, and in-office roles—in most major cities across New Brunswick. In this role, you will play a critical part in helping us design and implement technology solutions that drive efficiency, innovation, and better service for New Brunswickers.

• Client-centric and passionate about delivering exceptional service.
• Demonstrate initiative and are adaptable, organized and solution-oriented.
• Effective communicator and collaborator, and you enjoy sharing your knowledge and expertise with others.
• A strong relationship builder who genuinely cares about your clients’ priorities and goals.

The Quality Assurance Analyst will play a key role in ensuring the quality, stability, and reliability of applications. You will work closely with development, business, and support teams to provide quality assurance services. You will also actively participate in requirement reviews to identify potential defects early in the development lifecycle.

• Lead test planning and execution for projects in both Agile and Waterfall methodologies.
• Develop, execute, and maintain automated test scripts using Copado Robotic Testing (CRT),
  Selenium, Cucumber, and Katalon Studio for web and API testing.
• Perform manual testing
  , including functional, regression, integration, and exploratory testing.
• Ensure 100% test coverage by creating, executing, and maintaining comprehensive test cases for both manual and automated testing.
• Participate in requirement reviews to identify potential defects and ambiguities early in the project lifecycle.
• Assist with production issues by reproducing and validating reported defects and completing fix validation testing before release.
• Conduct bug triaging
  , working closely with developers, business analysts, and stakeholders to prioritize and resolve issues.
• Create, organize, and maintain test cases using Azure Dev Ops or (depending on project requirements)
  Zephyr Scale within Jira, ensuring full requirement traceability and structured execution cycles.
• Utilize Azure Dev Ops or Jira (depending on project requirements) for user story and defect management, sprint tracking, implementation of CI/CD pipelines, reporting and cross‑functional collaboration.
• Identify, log, track, and validate defects while working proactively with development teams to resolve issues.
• Execute testing activities in preparation for project releases and upgrades.
• Participate in change management reviews, approvals, and defect triaging.
• Adhere to QA procedures, standards, and SNB methodologies to ensure software quality.
• Attend team status meetings and working group meetings as required.
• Work closely with the Quality Assurance team, Project leads, and Business leads to meet project deadlines.

You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers.

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well‑being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by
  
  Purpose:
  
  Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and…