Technical Product Analyst

Duration: FTE

Location: NJ-New Brunswick, 100% Remote

Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high‑performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

• Understand user needs and translate them into detailed requirements
• Build use cases; write, manage, and clarify user stories, visualization, and process flows
• Explain how requirements may be implemented from a functional standpoint and drive/improve user experience
• Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensure each feature level deliverable is aligned to a definition of readiness to enter sprint
• Communicate vision to developers and testers
• May help write UAT scripts and participate in User Acceptance Testing as needed
• Document confirmed business processes to serve as reference for development and IT support
• Apply business process improvement methods for optimization
• In partnership with the TPO, maintain deep understanding of any changes to ensure that the squad’s backlog priorities are aligned with business/group needs
• Track metrics and build reports to measure progress
• Apply compliance requirements within scope of responsibility; ensure SDLC documentation, system configuration, and compliance activities are up to date as required
• Understand portfolio of IT systems that the business uses; may specialize in specific applications and as such hold deep product/BPM expertise
• Support and/or facilitate system demos as needed
• Serve as primary liaison between corporate stakeholders and local operations and IT teams in Juárez, Mexico
• Facilitate communication, surface requirements, and drive alignment across teams

• 2+ years of experience in a Business or Product Analyst role within an enterprise environment
• Fluent or near‑fluent Spanish required; will conduct meetings, calls, and coordination directly in Spanish with business partners and vendor teams in Mexico (limited-to-no English proficiency on counterpart side)
• Experience gathering requirements and translating into a product vision by leveraging knowledge in product development, engineering, and UX
• Deep understanding of business/processes and high‑level understanding of high‑quality digital product delivery
• Experienced in managing a product backlog/release plan, tracking team‑level metrics, attending product team ceremonies, removing blockers (burndown chart, release burn‑up)
• Understanding of customer journeys and customer experience
• Equipped with foundational knowledge and methods to identify, engage, and build empathy with customers, and apply these methods to daily work
• Strong problem‑solving skills with ability to accurately analyze situations and reach productive decisions based on informed judgment
• Strong attention to details
• General IT literacy required – foundational understanding of servers, networks, and system connectivity sufficient to bridge conversations between IT and business teams; deep technical expertise not required
• Cultural familiarity with cross‑border US/Mexico business environments strongly preferred
• Flexibility in working hours required; the Juárez team operates on Central Time and coordination calls frequently occur in the late afternoon CT (approximately 5–6 PM ET), meaning East Coast‑based candidates should expect availability extending into early evening

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group…